Account Manager

Account Manager - Japan

Remote - Japan

Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work.

Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be.

Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Team Description

The Dropbox Sales and Channel Team brings the power of enlightened work to organizations worldwide. We develop relationships that transform how companies collaborate and stories that shape how they see Dropbox. We don’t just sell products—we create partnerships that help companies leverage Dropbox Business to ignite new ways of working.

From crafting sales strategies to analyzing business performance, we work with senior leaders to develop insights, identify opportunities, and do the planning and execution necessary to drive growth. If you're excited about creating partnerships inside the organization and out, join the Sales team.

Areas of work include Sales Enablement, Sales Analytics, Customer Success, Account Management, Business Development, Channel Partnerships, Enterprise Sales, and Sales Operations.

Role Description

As a first Account Manager for Dash Japan, you will take ownership of an assigned territory focused on bringing in our highest value opportunities.

To achieve this, you will bring Dropbox’s product capabilities and value to potential clients, gain insight into their business challenges and goals, and help them find new and enlightened ways to collaborate and operate their business. 

The successful candidate has experience building relationships with executive-level contacts, co-selling with channel partners, and is adaptable to changing or ambiguous environments. You must be highly results-driven, customer-focused, business savvy, and innovative at building internal and external relationships to help our clients transform their businesses!

Responsibilities

• Develop and scale out a territory-specific account acquisition strategy to close new business opportunities by creatively breaking into assigned accounts, prospecting into multiple lines of business, and being a visionary to help prospects craft their digital transformation.
• Identifying and qualifying customer business issue, building relationships with key decision makers, understanding customer pain, validating how Dash fix customer issue, negotiating contracts, and closing deals.
• Build strong relationships with local channel partners to collaboratively work with key personas within their accounts and identify opportunities for Dropbox AI products.
• Collaborate with internal teams such as marketing, product, and customer success to ensure customer satisfaction.
• Mobilize and collaborate across a broad account team to create visibility with target accounts, drive engagement of target prospects at both the individual contributor and executive level, and move these accounts through the sales process.
• Constantly generate pipeline through ever-evolving techniques, tools, product demonstrations, field marketing initiatives, trade shows, and top-tier channel partners
• Construct, forecast, and manage your sales activity and pipeline to meet revenue targets.
• Provide accurate forecasting and sales forecasts to management.

Requirements

• At least 4 years experience in B2B software sales with a track record of hunting into and closing strategic/complex deals.
• Experience managing key customer relationships and closing strategic sales opportunities.
• Curiosity to learn, explain and demonstrate a highly complex product.
• Consistent track record of over-achievement and upsell accomplishments.
• A hunter's mindset focused on excellence in pipeline generation and opportunity progression, including diligent planning and preparation. Strong discovery, negotiation, and closing skills are your specialty.
• Contribute to the overall team culture in a positive, impactful way.
• Excellent collaboration skills and the ability to build long-lasting relationships across your team and the company.
• Global communication skills to effectively communicate feature requirement back to corp engineering team from sales perspective.
• Ability to travel for marketing events and meeting partners and customers as necessary.
• Extensive experience utilizing a CRM to managed account opportunities and correlate key performance metrics.
• An ‘in the field’ mentality leading you to meet customers & prospects face to face wherever possible and capable of working in a Virtual First environment.
• Fluent Japanese and business level English.

Preferred Qualifications

• Experience in start up environments 
• Experience in closing deals with partner companies 
• Working knowledge and/or experience of Symantec, AWS, GCP, SFDC, AI start up advantageous.
• Knowledge of Salesforce.com 

Benefits

Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:

• Competitive medical, dental and vision coverage
• Retirement savings through a defined contribution pension or savings plan
• Flexible PTO/Paid Time Off policy in addition to statutory holidays, allowing you time to unplug, unwind, and refresh
• Income Protection Plans: Life and disability insurance
• Business Travel Protection: Travel medical and accident insurance
• Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more
• Parental benefits including: Parental Leave, Fertility Benefits, Adoptions and Surrogacy support, and Lactation support
• Mental health and wellness benefits

Additional benefits details are available upon request.

*Where group plans are not available, allowances may be provided

**Benefit, amount, and type are dependent on geographical location, based upon applicable law or company policy