Vocational Case Manager

Title: Vocational Case Manager - CES

Location:New York, NY 10017, USA

Job Description:

Position Summary: The VCM provides initial and ongoing case management, client support, job preparation, career assessment for individuals enrolled in CES.  This position specifically works with clients who have barriers to employment such as substance use, justice involvement, and physical and mental health diagnoses.  The VCM conducts initial outreach, introduces clients to CES services, completes enrollment services, and assists clients to identify and achieve their employment goals. Additional key responsibilities include creating resumes with clients, helping them prepare for interviews, and coordinating with the CES team to attain client employment.

Responsibilities: 

• Schedule all clients and complete intake appointment within 1-2 days of initial referral.  Intake meeting includes an assessment, review of program services, collection of client demographics, identifying employment goals and barriers, creating a client profile in the Credible. VCM will have a goal for intake completions each month based on program performance milestones.
• Additional follow-up meetings may be required including confirming enrollment criteria, obtaining signed consents/release of information, communication with referral partners.   Intake services may be completed telephonically, virtually, or on-site per clients’ needs.
• Schedule and provide 1:1 service to a case load of clients including: resume development, developing and practicing interview skills, ensuring clients can effectively articulate their skill set and professional experience, addressing barriers to hiring and continued employment, assisting clients to attain appropriate interview clothing,
• Responsible for creating a final resume for client within 7 days of intake. The timely completion of all client resumes is essential to connecting client with job developers for job placement.
• Complete all steps to connect client with Job Development team and schedule all clients for Mock Interview within 7 days of intake. Each VCM will have a monthly conversion goal from intake to mock interview.
• Maintain detailed, accurate and timely progress notes documenting all client interactions and outreach attempts within 24 hours of the interaction. All clients are expected to receive weekly contact until they become employed.
• Coordinate with other CES team members in various capacities including active participation in weekly meetings to discuss client progress, assist Job Developers and Retention Specialist to communicate with clients as needed.
• Introduce clients to online learning system, Learn@NADAP which is utilized for additional supports and career readiness content.
• Utilize programs and tools including Microsoft Word, Excel, and SharePoint.  Utilize web-based programs such as Zoom, Microsoft Teams, and PandaDoc for remote services. Organize schedule via Outlook calendar, including updating a shared team calendar for all client appointments.
• Must be comfortable working with a client population including homelessness, justice involved, SUDs etc.
• Must demonstrate professionalism and compassion with clients when discussing sensitive information and client’s personal history.
• Must be supportive when identifying clients’ barriers to employment and when developing a plan to address barriers.
• Performs other duties as assigned.

Qualifications:

• 1 year experience providing case management
• Bachelor's degree required.
• Must be proficient in Microsoft Office (Word, Excel and Outlook)
• Ability to work independently or as part of a team is important. Good system of organization is key to file maintenance and data management.
• Experience working with at-risk, or reentry populations is a must. Vocational background a plus

Salary: $55,000-58,000/year

Schedule: Hybrid; 4 days in office 1 day remote after successfully passing introduction period.