Senior Content Manager

Title: Senior Content Manager

Location: Remote - United States & Canada

Job Description:

Remote - United States & Canada

For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why — despite the huge leaps we've taken in design and usability — does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.

We’re a new type of business phone with a mission to help people communicate better and be more productive.

We’re backed by Y Combinator and some of the best venture firms around including Tiger Global, Craft Ventures, Slow Ventures, and others. We take pride in providing an exceptional customer experience and a product people love, which is why we’re excited that our customers have rated us the #1 VoIP Provider on G2.

OpenPhone is the modern, sophisticated answer to the clunky, outdated phone systems that have been slowing down businesses for years. With thousands of happy customers and several rounds of funding in just five years, it's safe to say we're onto something big.

About the role

As a Content Manager at OpenPhone, you’ll be a connector who brings together a big swath of the work we write and create; help center articles, video scripts, ad copy, sales one-pagers, onboarding emails, and beyond. You’ll help us evolve and define our content standards, ensure the work we publish shows off our brand and is useful, and keep us organized as we tell the OpenPhone story across channels and platforms.

Our growing Content Team has a healthy appreciation for storytelling, education, and what we like to call “light business humor.” In a sea of outdated help articles, endless sales collateral PDFs, and repetitive (or often even AI generated) SEO posts, we strive to bring purpose and joy to every word we write. We’re here to help OpenPhone hit and exceed its Q3 KPIs, boost SQLs, and take on every business acronym you can throw at us, while making sure both we and our users have a little fun in the process.

This role is for someone who is comfortable zooming out to build content strategy, then zooming all the way in to polish someone else's sentences. You’ll work closely with Product Marketing, Support, Sales, and everyone else in Content to ensure the work we produce is thoughtful, consistent, and driving good results.

Some of the things you’ll do:

• Own the strategy, execution, and quality control for a wide range of content needs, from support docs to ad scripts to sales enablement materials
• Write and edit content that’s clear, helpful, and aligned with our brand voice
• Develop playbooks, templates, and standards that support teammates and other departments in creating high quality content
• Work very closely with other Content Managers to build our monthly calendars and prioritize projects across cross-functional teams
• Collaborate with writers, designers, product marketers, sales, and video producers to bring many different kinds of content projects to publication
• Help identify gaps in our content experience and proactively take action on improvements
• Maintain consistency across content touchpoints. It doesn’t matter if a customer is reading our help docs, watching an ad on YouTube, or viewing a presentation from Sales, everything should feel like part of the same story and experience.

About you

• 5+ years of experience writing and managing content for SaaS or tech companies

• Excellent writing and editing skills. You’re as happy writing a doc from scratch as you are editing someone else’s work

• Experience managing content across a variety of formats and teams

• Comfortable working cross-functionally and juggling multiple priorities

• Very familiar with Notion, Zendesk, Figma, and Google Docs

• Able to give and receive thoughtful feedback on creative work

• Have written for both top-of-funnel marketing and post-signup customer activation and education

🛠 Some examples of the content you might manage:

• Help center articles that reduce support volume
• Onboarding guides that make new users feel confident
• Ad scripts that tell a tight story in 30 seconds
• Sales one-pagers that answer objections before they’re asked
• Product release copy that’s both educational and exciting

Compensation

The annual base salary range for this position in the US is $114,000 - $127,000 USD, and in Canada is $130,000 - $145,000 CAD, plus equity and benefits. This range is designed to align with market rates in areas where we are actively recruiting across the US and Canada.

The range displayed reflects the target for new hire salaries, and within this range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process.

Salary is just one component of OpenPhone’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.

Who we are

As a fully remote company, we thrive asynchronously as a team. We are curious, ambitious, and dedicated to our work. We value trust above all else, and have a strong bias for action. If you're looking for a place to do your life's work, please get in touch. We'd love to hear from you.

And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. OpenPhone is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.

We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #L