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Date Posted:
7/10/2025
Remote Work Level:
Hybrid Remote
Location:
Hybrid Remote in Atlanta, GA
Job Type:
Temporary
Career Level:
Experienced
Travel Required:
No specification
Education Level:
We're sorry, the employer did not include education information for this job.
Salary:
$40 - $45 Hourly
Categories:
About the Role
Senior Content Designer: 25-05479
San Diego, CA 30308
Job Category: Technical Writing, Editorial & Content Management
Job Number: 25827064
Country: US
Job Description
Primary Skills: Content Design - Expert, Instructional Writing - Advanced, Editorial Process - Advanced, Project Management - Intermediate, Team Collaboration - Intermediate
Duration: 12 Months (Possible Extension)
Contract Type: W2 Only
Location: Atlanta, GA (Hybrid Role)
Pay Rate: $40 - $45 per hour on W2 basis
JOB SUMMARY:
We are seeking an experienced Senior Content Designer with a strong background in content design and creation, who is passionate about delivering exceptional customer experiences through clear, impactful written help content for both in-product and out-of-product applications.
The ideal candidate is an empathic professional who excels in researching, interpreting complex concepts, and problem-solving to improve customer interactions. This role involves close collaboration with product team members, engineers, and other cross-functional teams to produce, test, maintain, and audit content, ensuring it meets user needs effectively.
Key Responsibilities:
- Write and maintain clear, impactful documentation for users.
- Collaborate extensively with product team members, engineers, and other cross-functional groups.
- Test and research to improve Mailchimp's app features.
- Conduct content audits and maintain the quality and relevance of existing help content.
- Employ data and user feedback to identify user needs and optimize content performance.
Must have Skills:
- Proven experience in instructional or technical writing, and/or copywriting.
- Strong expertise in content planning, editorial procedures, and evaluation.
- Demonstrated ability to prioritize, initiate, and manage projects independently.
Industry Experience Required:
- Experience working within product teams, preferably in the tech or creative design industry, with familiarity with WordPress, Contentful, and other Content Management Systems.