Quality Improvement Coordinator

Job Description: Quality Improvement Coordinator

Location: Wisconsin (Remote/Hybrid)

Schedule: Full-Time | Monday-Friday, 8 AM-5 PM | Flexible Hours

Employment Type: Benefit-Eligible

Choose to be part of a team grounded in the virtues of humble, hungry, and people smart - and join Connections!

Connections is an IRIS Consultant Agency (ICA) operated by Lutheran Social Services of Wisconsin & Upper Michigan (LSS). As a nonprofit organization, we value inclusivity, diversity, transparency, and respect for ideas, while fostering ownership, accountability, and a shared vision.

We're currently seeking a Quality Improvement Coordinator who will also maintain a small IRIS Consultant caseload. This dual-role position supports performance and quality improvement (PQI) across the program, leads workgroups, manages special projects, and supports operational functions. It's ideal for someone who thrives in data analysis, process improvement, and collaborative environments.

Key Responsibilities

• Maintain a reduced IRIS Consultant caseload while managing quality initiatives
• Support program staff with best practices, certification standards, and LSS guidelines
• Analyze and manage data in spreadsheets and databases; prepare reports
• Collaborate with PQI and IT teams to develop efficient data collection tools
• Assist in ICA certification preparation and maintain compliance standards
• Develop and implement program evaluation tools (e.g., surveys, record reviews)
• Act as liaison with DHS for record reviews and fraud allegation assessments
• Provide performance feedback and benchmark metrics across programs
• Participate in strategic reviews, trainings, and agency-wide initiatives
• Support continuous improvement of business processes and client outcomes

Perks & Benefits

• Flexible schedule & remote work options

• Focus on wellbeing and self-care

• Robust benefits package including:

• Medical, Dental & Vision Insurance

• Flex Spending Accounts (Health & Dependent Care)

• 403(b) Retirement Plan

• Life Insurance

• Short- & Long-Term Disability

• Ancillary benefits (e.g., supplemental life, pet insurance)

• Mileage reimbursement

• Paid Time Off including:

• 10 Paid Holidays

• Vacation, Sick, and Personal Days

• Employee Assistance Program

• Service Awards & Recognition

• Provided technology & equipment:

• Laptop, Cell Phone, Printer, Office Supplies

Qualifications

• Bachelor's degree in social work, psychology, human services, counseling, nursing, special education, or related field and at least 1 year of supervised experience with seniors or individuals with disabilities OR 4+ years of direct experience in social services with seniors or individuals with disabilities OR Current IRIS Consultant in good standing with DHS exemption
• Strong commitment to person-centered care and promoting independence
• Proficiency with smartphones, tablets, and Microsoft Excel
• Knowledge of human behavior, group dynamics, and social interaction
• Ability to work independently and collaboratively
• High attention to detail, organizational skills, and initiative
• Ability to maintain confidentiality and meet deadlines in a fast-paced environment

Travel Requirements

• Ability to travel for day trips up to 50% of the time
• Occasional overnight travel may be required

Join a mission-driven organization that values compassion, connection, and continuous improvement. Apply today to make a meaningful impact in the lives of others!

LSS is an Equal Opportunity Employer (EOE).