Health Management Coach

Title: Health Management Coach

Location: Melbourne Australia

Job Description:

time type

Part time

job requisition id

JR145044

Job Description:

• Challenging and rewarding work environment

• Friendly and dynamic team

• Part Time / Fixed Term Parental Leave position (32 hours per week) until Nov 2026

About the Role
As a Health Coach you will coordinate referrals and recruitment of clients to the Health Management Coach Program (HMC) and ensure that you deliver high quality patient-centered care. You will coach clients via telehealth using a self-management approach to achieve optimal management of individual risk factors in relation to cardiac disease and/or diabetes.

 

As a Dietitian, you will provide targeted dietary assessment, intervention, lifestyle coaching and clinical management of dietary related conditions and health behaviors.

 

You will be required to work alongside the CC&CD nursing and allied health staff to support clients to achieve nutritional outcomes. Service delivery is in the clients’ home or other community setting.

• Provision of telephone based assessment, identification of intervention requirements based on risk factors and lifestyle modification to promote optimal self-management of health and wellbeing; in accordance with the risk factor targets set by the National Heart Foundation of Australia and Diabetes Australia.

• Manage and respond to referrals in a timely manner and recruit clients suitable for the Health Coach program.

• Undertake holistic comprehensive assessments, collaborative care planning and monitoring achievement of client goals using a self-management approach.

• Direct clinical provision of high quality and evidence-based dietetics specific assessment, intervention, education and management over the phone and in the clients home and community settings as required.

• Monitor health outcomes and plan for the transition and exit from the program

​

Classifications for this position will range from classification range AJ1 - AJ4 ($94,478.00 - $106,906.80 per annum).

Your Contribution

• Degree/Masters in Nutrition and Dietetics from an accredited institution

• Eligibility for Accredited Practicing Dietitian status with the Dietitians Association of Australia

• Current Victorian drivers licence

• Extensive knowledge and experience as a clinical Dietitian demonstrating the ability to provide nutritional assessment, diet therapy and evaluation of the achievement of dietary goals.

• Experience in the assessment and management of risk factors including smoking cessation, diet modification and physical activity.

• Current National criminal history check, or willing to obtain

What we Offer

• A focus on wellbeing initiatives, with regular events and programs

• Confidential, solutions-focused employee counselling

• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities

• Salary Packaging – Increase your take home pay!

• In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks

• Discounts and Promotions always available through our Foundation

• Regular opportunities for professional development to assist you to reach your career goals

• Culture of continuous improvement

About the Health Independence Program

This position is part of the SVHM Health Independence Program (HIP). The intent of HIP is to deliver improved outcomes for clients and to support hospital demand management and flow, through delivering integrated and coordinated care to clients across the hospital and community interface, reducing duplication and fragmentation of services and ensuring client centered care planning.

This position will be part of the HIP Complex Care and Chronic Disease Team (CC&CD) under HIP.

Working at St Vincent’s
St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application

Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.
Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).Please contact us if you would like to know more.

 

Respectfully, no agencies please.

 

Contact

Natalie Pollard natalie.pollard@svha.org.au

 

 

Position Description

 

This position is part of the SVHM Health Independence Program (HIP). The intent of HIP is to deliver improved outcomes for clients and to support hospital demand management and flow, through delivering integrated and coordinated care to clients across the hospital and community interface, reducing duplication and fragmentation of services and ensuring client centred care planning.

 

SVHM HIP consists of integrated hub sites across several locations including in Fitzroy, Kew, North Richmond and Fairfield.

 

This position will be part of the HIP Complex Care and Chronic Disease Team (CC&CD). The key aim of the CC&CD service is to improve health outcomes for people who either frequently present, or who are at risk of presenting to hospital, because of complex medical and or social issues. Clinical service delivery is undertaken in the clients’ own home, their local community and via telephone.

 

This position is based in the first instance at the Fitzroy site. This position may be required to work at any of the HIP hub sites or programs. This will be at the discretion of the HIP manager and will take into consideration appropriate skills and training.

 

HIP at SVHM is delivered in partnership with North Richmond Community Health (NRCH).

 

POSITION PURPOSE

 

This position has two components:

 

As the Health Coach you will coordinate referrals and recruitment of clients to the Health Management Coach Program (HMC), supervise junior staff and ensure that you deliver high quality patient-centred care. You will screen patients discharged from hospital post cardiac events and contact them to offer the HMC Program. Clinical tasks include completing comprehensive health assessments. Regular follow up of clients including education and the use of self-management approaches to achieve optimal management of individual risk factors in relation to cardiac disease and/or diabetes. Liaison with other health care professionals is essential to the coordination of holistic and person-centred care and focuses on linking clients into hospital/community services needed to address ongoing requirements for improving health and wellbeing.

 

As a Dietitian, you will provide targeted dietary assessment, intervention, lifestyle coaching and clinical management of dietary related conditions and health behaviours. Dietetic intervention will support the health, wellbeing and self-management of any client accessing HIP services. The role may also include the prescription of nutritional supplements, complementary therapies, provision of material aid to improve access to food and working alongside clients to increase food security.

 

You will be required to work alongside the CC&CD nursing and allied health staff to support clients to achieve nutritional outcomes. Service delivery is in the clients’ home or other community setting. This component will be coordinated by the Clinical Coordinator and Senior Grade 3 dietitian as required.

 

POSITION DUTIES

• Coordinate the day to day activities within the HMC team.
• Clinical service delivery includes the provision of telephone based assessment, identification of intervention requirements based on risk factors and lifestyle modification to promote optimal self-management of health and wellbeing; in accordance with the risk factor targets set by the National Heart Foundation of Australia and Diabetes Australia.
• Identification of appropriate referrals, responding to referrals in a timely manner and recruiting clients suitable for the Health Coach program.
• Undertake holistic comprehensive assessments in collaboration with the client using motivational interviewing and self-management approaches.
• Direct clinical provision of high quality and evidence-based dietetics specific assessment, intervention, education and management over the phone and in the clients home and community settings as required.
• Provision of clinical intervention such as diet therapy and evaluation of the achievement of diet and lifestyle improvements.
• Collaborative care planning with clients, carers and/or families in the context of their health, functional, psychosocial, cultural, environmental and economic needs. 
• Facilitation of client generated goals, that are realistic, time limited and based on addressing health and wellbeing needs.
• Monitor health outcomes and plan for the transition and exit from the program, ensuring appropriate long term community supports are in place on discharge.
• Referral to, coordination of and liaison with the clients medical specialist, general practitioner and other health care providers relevant to the long term health and wellbeing needs of the client
• Participate in multidisciplinary case review meetings
• Communicate effectively and professionally with a wide range of team members, HIP colleagues, key stakeholders and external service providers.
• Participate in quality initiatives, team processes and service development activities for the Health Coach Service.
• Perform within the HIP guidelines and specific service guidelines, ensuring that care is provided in accordance with the HIP model of care.
• Ensuring all documentation, client records and activity recording are completed and managed in a timely manner consistent with SVHM and HIP policies and procedures, legislative and regulatory requirements.
• Supervise and support junior health coaches, allied health assistants and students, including performance review and supporting professional development.
• Demonstrate leadership and accountability to HIP through professional communication, active participation, information sharing, evaluation, statistical / data collection and analysis.
• Meet Activity Based Funding target requirements.

 

6. INCUMBENT OBLIGATIONS

General

• Perform duties of the position to best of their ability and to a standard acceptable to SVHM
• Comply with all SVHM policies, procedures, by laws and directions
• Treat others with respect and always behave professionally and in accordance with the SVHM Code of Conduct
• Only access confidential information held by SVHM when this is necessary for business purposes, maintaining the confidentiality of that information once accessed
• Participate in the annual  SVHM performance review process
• Display adaptability and flexibility to meet the changing operational needs of the business
• Comply with applicable Enterprise Bargaining Agreement provisions
• Display a willingness to develop self and seek to improve performance

 

Clinical Quality and Safety

• Attend clinical orientation upon commencement
• Maintain clinical registration and any required indemnity cover
• Always work within approved scope of practice under supervision by more senior clinical staff as appropriate.
• Take personal responsibility for the quality and safety of work undertaken
• Take all necessary care and precautions when undertaking clinical procedures
• Complete  annual clinical competencies
• Maintain skills and knowledge necessary to safely and skilfully undertake clinical work
• Consult with peers and other experts and refer to other healthcare workers when appropriate and in a timely manner
• Collaborate and clearly communicate with patients/clients and the healthcare team
• Participate in clinical risk management and continuous quality improvement activities as part of day-to-day work

 

Person Centered Care

• Ensure consumers receive information in an appropriate and accessible format
• Actively support consumers to  make informed decisions about their treatment and ongoing care
• Ensure consumers are aware of their rights responsibilities and how to provide feedback

 

Health and Safety

• Protect the health and safety of self and others, complying with all health and safety related policies, procedures and directions

• Complete required Fire and Emergency Training annually

• Complete required Workplace Culture and Equity Training annually
• Attend general hospital orientation within 3 months of commencement
• As required, comply with fit-testing and PPE requirements
• Participate in reporting and analysis of safety and quality data including risks or hazards,
• Report any hazards, near misses and incidents (regardless of whether an injury occurred or not) into Riskman
• Identify and report any variance to expected standard and minimising the risk of adverse outcomes

 

7. INCUMBENT CAPABILIITY REQUIREMENTS (Level 2)

The incumbent of this position will be expected to possess the following core capabilities:

 

• Capability
• Demonstrated behaviour
• Personal effectiveness
• Takes responsibility for accurate, timely work results
• Learning Agility
• Identifies personal development needs and seeks information from a range of sources
• Patient/Resident/client centred
• Strives to meet and exceed expectations, demonstrating sound judgement
• Innovation and Improvement
• Contributes to improvement by reviewing strengths and weaknesses of current processes
• Strategy
• Driving Results 
• Manages own work load to deliver results
• Organisational Acumen
• Understands the interdependencies between units/departments
• Working with and Managing others
• Takes responsibility for ensuring productive, efficient teamwork
• Works collaboratively within and outside the team

 

8. SELECTION CRITERIA

8.1 ESSENTIAL REGISTRATION, LICENSE OR QUALIFICATION REQUIREMENTS

• Degree/Masters in Nutrition and Dietetics from an accredited institution
• Eligibility for Accredited Practising Dietitian status with the Dietitians Association of Australia
• Current Victorian drivers licence

 

8.2 OTHER ESSENTIAL REQUIREMENTS

• Extensive knowledge and experience as a clinical Dietitian demonstrating the ability to provide nutritional assessment, diet therapy and evaluation of the achievement of dietary goals.
• Experience in the assessment and management of risk factors including smoking cessation, diet modification and physical activity.
• Ability to perform comprehensive assessments and develop collaborative careplans that address physical, psychosocial and functional aspects of the client.
• Ability to facilitate client centred goals and structure interventions for goal attainment based on a comprehensive assessment and using telephone coaching methods.
• Experience working with clients with multiple health issues, comorbidities and complex care needs that impact safety, function and independence.
• Experience delivering services in the community, addressing the needs of clients living with chronic diseases and/or complex health needs and psychosocial conditions.
• Provides person-centred approach which includes
• Engagement with clients, carers and/or families
• Using a self-management framework
• Supporting clients to identify health and wellbeing goals  
• Developing client’s self-management skills  
• Effective communication skills (including verbal, written and skills in adapting communication styles to suit clients, families and/or carers, other service providers and colleagues).
• Skills in the routine direction, clinical supervision and support of junior dietitians.
• Works collaboratively with a wide range of health professionals to facilitate the achievement of health and wellbeing outcomes.
• Excellent organisational and time management skills.

 

8.3 OTHER NON ESSENTIAL REQUIREMENTS

• Experience in Health Management Coaching and self-management approaches
• Experience with motivational interviewing
• Experience working in an inter-professional team or in generic health care roles.
• Knowledge of Health Independence Programs.

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct