Customer Success Specialist

Title:  Customer Success Specialist

(remotely)

Location:

Johannesburg, Gauteng, South Africa

Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina

Metro Manila, Philippines

Tbilisi, Tbilisi, Georgia

Pretoria, Gauteng, South Africa

Belgrade, Vojvodina, Serbia

Type: Full-time

Workplace: Fully remote

Job Description:

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver eBL onboarding, training, and client support after contract signing;
• Guide users through full eBL workflows and ensure correct operational procedures;
• Provide functional and operational support to agri-trading firms, vessel carriers, banks, and agents;
• Maintain communication with clients across regions and gather feedback for improvements;
• Handle first-line eBL issues, perform triage, and escalate when needed;
• Create and maintain user guides, knowledge base content, and troubleshooting documentation;
• Maintain deep understanding of client solutions and meet  KPI.

What you need to succeed in this role:

• Fluency in English (at least C1 level);
• 2–4 years of experience in customer success, trade operations, digital adoption, or similar operational roles;
• Strong interpersonal skills for working with operational users across different cultures and organisations;
• Ability to manage multiple parallel tasks without losing structure;
• Strong analytical skills for operational problem-solving;
• Comfortable delivering structured onboarding, user training, and operational support;
• Maintain deep understanding of client solutions and meet  KPI;
• Experience creating training content, knowledge base materials, or user guides;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Bachelor’s degree in Agriculture, Commodities Trading, Supply Chain, Business, or Information Systems.

Benefits:

• Fixed schedule: Monday-Friday, 9am - 5pm CET;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Customer Success Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.