Community Health Worker

Community Health Worker

Location

San Francisco

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Nuna’s Customer Success team owns the customer journey post-sale — leading implementation, account management, support, retention, renewal, and expansion. We’re healthcare experts who configure and optimize Nuna’s patient engagement solutions to drive adoption, measurable outcomes, and lasting value. By building trusted partnerships and delivering exceptional service, we help our customers succeed and engage patients at scale.

Nuna Community Health Workers play a vital role in supporting community wellness by combining traditional CHW responsibilities with the innovative use of the Nuna App. They engage with and educate community members while also promoting the goals and functionality of the Nuna app. CHWs conduct comprehensive needs assessments, address social determinants of health, and connect individuals to partner-approved resources. They collaborate closely with care coordinators and healthcare providers to ensure members receive holistic support. In addition, they maintain strong relationships with provider care teams and facilitate access to additional services as needed, helping Nuna App users navigate their care journey more effectively.

 

YOUR OPPORTUNITIES

The ideal candidate will be a highly effective Community Health Worker with deep ties and understanding of the neighborhoods of Chicago and passion for improving patient outcomes via use of technology. This role demands a highly motivated and empathetic individual, capable of multitasking in a dynamic environment and committed to improving the health and wellbeing of local communities.

Educational and Supportive Responsibilities

• Educating members on preventative care

• Providing virtual support for members' health needs, including short-term interventions and collaborative care management in conjunction with our health care partners

• Conducting proactive outreach and maintaining engagement with members, especially those with high needs, to help them achieve their health goals

• Documenting member interactions and organizing this information efficiently

 

Referral and Assessment Responsibilities

• Making necessary referrals to the care team for additional medical or social resources

• Conducting thorough needs assessments with patients in various settings and assisting with health-related social issues

• Helping patients set and reach health goals, addressing social determinants of health, and assisting in patient coaching

 

Coordination and Community Outreach Responsibilities

• Leveraging a provider-created and approved directory of local community resources

• Managing relationships with healthcare facility providers and working closely with the care team

• Serving as a liaison between services, aiding in care coordination, and advocating for clients

• Attending community events for outreach and education

 

Technology and Documentation Skills Responsibilities

• Teaching patients how to use the Nuna app and providing critical feedback from the field to the Nuna product team

• Navigating various technology systems for detailed and accurate documentation of patient encounters

 

QUALIFICATIONS

Required Qualifications

• Master’s Degree in Social Work, Public Health, or equivalent experience

• Proficiency in using technology for remote support and comfortable with virtual communication platforms

• Strong problem-solving skills with a creative approach to healthcare challenges

• Adaptability to change, excellent organizational skills, ability to work independently

• Strong communication skills, cultural competency, and a commitment to serving diverse and underserved populations

• Familiarity with the Greater Chicago area and its community resources with residence within commutable distance of Chicago and willingness to travel within surrounding counties

Preferred Qualifications

• Community Health Worker certification

• Experience with managed care patients and roles in customer or client service

• Knowledge of Chicago Medicaid populations