Associate Account Manager

Title: Associate Account Manager

Location: New York, NY

We operate on a hybrid working model, which we define as three days a week in-office.

Job Description:

As an Account Management Associate, you will be responsible for directly supporting our Administrator's travel and expense needs. As strategic owners of our customer's experience, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development. 

What You'll Do:

• Effectively partner with our Commercial customers, ensuring excellent customer experience through timely, accurate communications.


• Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements


• Partner closely with your Commercial Account Managers on their account prioritization, ensuring your efforts maximize revenue opportunities within accounts


• Run playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells)


• Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer's desired outcomes


• Serve as the 'voice of the customer' and provide internal feedback on how we can better serve our customers to maximize customer value and retention


• Refine segmentation for the Scaled book to inform engagement strategies


• Renew, process and negotiate contracts

What We're Looking For:

• Bachelor's degree or similar relevant working experience


• 1-2 years of experience in Sales, Account Management, or related customer-facing position within a rapidly growing SaaS company


• Proven track record of managing a high volume of accounts, from onboarding and throughout the customer lifecycle


• Excellent project management and organizational skills


• Data-driven approach to continuously drive additional efficiency


• Ability to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve


• Passion for deeply understanding a product in order to provide solutions for customers


• Attention to detail and excellent communication skills are a must


• Passion for travel and focusing on the customer experience


• High energy, go-getter with fresh ideas who takes the initiative to get things done

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate's starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate's skills and experience, market demands, and internal parity.

For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range

$72,000—$90,000 USD

Our Benefits

Navan provides a comprehensive benefits package tailored to support your well-being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family's needs. We also prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, connectivity stipends, and even pet insurance.

Workplace Policy

Navan believes in the value of in-person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improves company culture and drives business results. Navan invests in global office spaces — in the US, Germany, France, Spain, and the UK, among others — that feel welcoming and offers perks such as lunches and happy hours to create a strong team environment to help you do your best work. We operate on a hybrid working model, which we define as three days a week in-office. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.