User Experience Content Design Coordinator

Location: Balcatta Australia

Job Description:

2887 User Experience Content Design Coordinator

Opportunity to join the Marketing & Content Operations team

Full time, permanent opportunity based in Balcatta with flexible working options.

Salary: $101,711 plus Super & Benefits.

About the role

We have an exciting full-time position available for a UX Content Design Coordinator in the Marketing & Content Operations Team.

The Marketing & Content Operations Team governs and manages customer-facing content to build trust and enhance customer experiences. As part of this team, the UX Content Design Coordinator is responsible for designing, delivering and optimising content experiences across the customer website, digital products and offline channels while applying human-centred design principles. You'll draw on data-driven insights to improve content touchpoints across customer journeys and advocate for user needs while balancing business goals. You'll be a 'big picture' critical thinker while also staying close to the detail to deliver clear, consistent and customer-friendly content that drives positive customer action.

If you're passionate about creating clear, useful content across multiple channels to improve overall customer experiences and user interactions with brands we would love to hear from you.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you're driven to make a meaningful contribution, you've come to the right place.

Real benefits that matter

• Real flexibility with options to work from home, 9-day fortnight, flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave

What you can expect with this role

• Collaborating with other Content Specialists, UX, UI and CX specialists to deliver customer-centric content that aligns with our brand voice, identity and writing style guide.
• Bringing design thinking to connect the user experience with our wider content ecosystem, you'll design, deliver, implement and measure content experiences.
• You'll be part of a busy high performing content team and aid the Content Team Lead with content management, enhancements and advise on the content direction and delivery for a variety of website features and online services.
• Providing support and guidance to improve online and offline customer communications such as SMS, email, letters and bills, to enhance customer touch points and journeys for multiple services.
• Leveraging user research and analytics data, you'll identify content optimisation opportunities, share recommendations and implement learnings for continuous improvement.
• Working with journey maps and service blueprints to identify content optimisation opportunities across multiple channels.
• Applying SEO best practice to content planning and delivery to support our organic search and artificial intelligence strategy.
• Building and managing relationships with internal stakeholders, you'll advocate for seamless user-focused content experiences, champion customer self-service and seek to engage and educate on digital content best practice.
• Supporting daily business content requests and advising on best content practise and timeframes.

Your skills and experience

For this role, we are looking for great talent with:

Together with the user experience skills you have copywriting and editing experience to produce customer centric content that incorporates digital publishing best practice to improve user interactions. You know good content isn't just about good grammar and spelling but also about creating engaging experiences that support customer needs and business goals. You're well known for your collaborative approach and ability to develop relationships both with your business stakeholders and external agencies while using your digital and content skills to advocate best industry practices. Ideally you have worked in a similar role and can display knowledge of digital marketing strategies and frameworks, while being able to adapt to change in a consistently evolving field.

Skills and experience:

• Tertiary qualification in content design, user experience design, content marketing, communications or a related discipline.
• Considerable experience in UX content and content processes and applications.
• Ability to translate user and business needs, stakeholder needs and feedback into actionable steps to make recommendations and deliver content and content experiences with impact.
• Relevant experience in communicating complex issues effectively to a diverse range of audiences.
• High focus on collaboration, especially in cross functional teams, working across multiple projects.
• Strong ability to produce and edit content to optimise online interactions and meet customer information needs
• Highly organised and astute with the ability to prioritise competing workloads.
• Excellent attention to detail and when it comes to correct spelling and grammar.
• Solid understanding of SEO best practices to improve organic search experiences through content.
• Familiarity with industry-related legislative and compliance requirements including Web Content Accessibility Guidelines (WCAG) 2.0
• Familiarity with content management system and workflow management tools highly regarded.
• Familiarity with content design software like Figma or XD.
• Experience with website Information Architecture, Search Engine Journeys and LLMs modules is desirable.
• Experience using content performance measurement tools including Google Analytics favourable but not essential.