Tier I Support Tech

Title: Tier I Support Tech

Location Lenexa, Kansas

ZIP/Postal Code 66219

Job Type Contract

Category Help Desk

Req # KCM-752768

Job Description: 

Insight Global is seeking a Teir I Support Tech. This person can sit fully remote for this 6-month contract. This Support Tech is joining the team to help two other members with a specific product line. They will be responsible for resolving anywhere from 5-20 cases a day. They will use proprietary software, and they will address issues via phone, Client Portal, email, etc. Then they will review the information and define the problem and escalate/track accordingly. They will be editing, implementing, and verifying fixes in the CMS. The pay range for this role is $23-$30 an hour.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

• 0-3 years of software support/help desk experience
• Must know the basics of how to open, transfer, fix, and save
• Experience using ticketing systems -- proprietary or not
• Strong problem-solving and troubleshooting skills
• Must be comfortable speaking with external users via phone
• Need strong communication skills -- written and verbal
• Ability to work independently as well as collaborate with a team

Nice to Have Skills & Experience

• SalesForce experience
• Logfile or coding experience
• Experience with web-based payment devices

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.