Technical Writer

Title: Technical Writer

Location: Atlanta, Georgia, United States; Boston, Massachusetts, United States; Scottsdale, Arizona, United States; Seattle, Washington, United States

Job Description:

Join Axon and be a Force for Good.

 

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

 

 

Benefits that Benefit You

 

• Competitive salary and 401k with employer match


• Discretionary paid time off


• Paid parental leave for all


• Medical, Dental, Vision plans


• Fitness Programs


• Emotional & Mental Wellness support


• Learning & Development programs


• And yes, we have snacks in our offices



 
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Benefits listed herein may vary depending on the nature of your employment and the location where you work.

 

 

Your impact

 

As a technical writer on our Frontier Markets team, you will work closely with product managers and engineering to understand the roadmap and identify how best to promote customer knowledge of our innovative products and services. To succeed, you'll need to write swiftly, cleanly, and confidently while remaining open and responsive to feedback. You'll assess the needs of your audience, devise lean and efficient content strategies, and enable customer success through detailed conceptual and procedural information.

 

 

Location: US Remote or Seattle, Washington
Reports to: Manger, Technical Writing
Direct Reports: None

 

 

What you'll do (or might do)

 

• Write and update release notes, end-user, administrator, and developer documentation for Axon products.


• Write and review UX language for feature workflows and style guides.


• Collaborate with various teams such as product management, design, engineering, customer support, training, marketing, account management, and sales.


• Perform content analysis and develop documentation plans for new features and products.


• Evangelize best practices for technical communications within the organization.


• Partner with the training team to promote content reuse and efficient content and learning plans.


• Work in a CMS to create, review, and deliver our content to multiple platforms.



 
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What you bring

 

• 3+ years experience in a technical writing role.


• Demonstrated ability to write for diverse audiences, including non-technical end users, IT experts, and business decision-makers.


• Experience producing user documentation including installation guides, configuration guides, and online help.


• Familiarity with documenting web, desktop, and mobile software products.


• Robust working knowledge and application of style guides and industry practices.


• Experience with agile software development projects.


• Plusses if you have
  
  
  • Experience with law enforcement agencies, criminal justice, or other public safety organizations
  
  
  • Experience with cloud computing, networking, and related computer hardware
  
  
  • Experience writing and reviewing UX copy
  
  
  • Experience with MadCap Central
  
  
  
   
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Benefits that Benefit You

 

• Competitive salary and 401k with employer match


• Discretionary paid time off


• Paid parental leave for all


• Medical, Dental, Vision plans


• Fitness Programs


• Emotional & Mental Wellness support


• Learning & Development programs


• And yes, we have snacks in our offices



 
•  

 

 

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

 

 

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 69,000 in the lowest geographic market and USD 101,200 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.

 

 

#LI-Hybrid

 

 

 

 

 

 

 

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

 

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 

 

 

Important Notes

 

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

 

Some roles may also require legal eligibility to work in a firearms environment.

 

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

 

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent - regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances - and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.