State Program Manager

Title: State Program Manager - #250927-4799MP-001
Type:Hybrid 

Location: Hartford United States

Job Description:

Salary: $98,695* - $134,575/year (*new state employees start at minimum of the pay plan)

The State of Connecticut, Secretary of the State (SOTS) is seeking an experienced leader to manage and grow programs that strengthen civic engagement, modernize public services, and expand access to vital state records. As a State Program Manager with the Business Services Division (BSD), you’ll have the opportunity to make a lasting impact for the people and businesses of Connecticut.

 

WHAT WE CAN OFFER YOU

• Comprehensive health and dental insurance, providing you with peace of mind and access to quality healthcare.
• Robust pension plan and supplemental retirement offerings to secure your financial future.
• Generous paid time off, including vacation days, sick leave, personal days, and 13 holidays per calendar year.
• We are an eligible Public Service Loan Forgiveness employer, which means you may be eligible to have qualifying student loans forgiven after 10 years of service.
• A culture that recognizes the importance of work/life balance and offers alternate work schedules and telecommuting options.
• Opportunities to invest in your professional growth and development with training programs, tuition reimbursement, and opportunities for advancement within the State of Connecticut.
• Connecticut is a strong community with a lot to offer in entertainment, food and shopping, recreation in our beautiful state parks and forests, diverse culture, and rich history. Learn more about all Connecticut has to offer.

POSITION HIGHLIGHTS

• Full-Time, 40 hours per week
• Monday through Friday
• Location: Hartford, CT
• Hybrid (office/telework) may be available

THIS JOB IS FOR YOU IF

• You are energized by public service and motivated to strengthen civic engagement in Connecticut.
• You bring proven experience in leading programs or projects that deliver measurable impact.
• You thrive on turning complex information into clear, accessible resources the public can easily use.
• You navigate challenging situations with professionalism, empathy, and effective communication across diverse audiences.
• You take pride in delivering responsive, high-quality service that expands public access to vital information.
• You are a collaborative leader who drives innovation—designing, launching, and championing new programs that make a difference.
• You want your work to matter, and are ready to help build a stronger, more connected Connecticut with the Office of the Secretary of the State.

DISCOVER THE OPPORTUNITY TO

• Inspire and support a talented team of 4–6 unionized staff in the Business Services Division’s (BSD) Publications Unit, fostering growth and collaboration;
• Shape critical programs with statewide impact, from publishing the historic State Register and Manual (over 230 years in print) to modernizing the eRegulations system for easier public and agency access;
• Advise and train state agency partners on the regulation-making process, helping ensure consistency and compliance across government;
• Protect and empower vulnerable communities by overseeing the Address Confidentiality Program for survivors of domestic violence and sexual assault and its public education efforts;
• Preserve Connecticut’s history and accountability by leading both physical and digital records management, safeguarding archives that span more than 2 centuries.

ABOUT US

Through the dedication of knowledgeable staff and advanced technology, the Office of the Secretary of the State works as a team to provide a wide range of services for the people and businesses of Connecticut. We are a repository of records for the State and provide important information and resources regarding business and commercial filings, elections, and authentication as prescribed by the constitution, and federal and state laws. We seek to bolster business development opportunities, and foster a more inclusive political process by educating, informing and engaging communities in youth and civic preparation.

 

The Business Services Division (BSD) provides a variety of services to Connecticut residents and businesses, including filing and maintaining legally-required records showing the formation of and fundamental changes to corporations, limited liability companies, limited liability partnerships, limited partnerships, Uniform Commercial Code lien and trademark databases, and other business entities. Business Services disseminates that information to the public and the business, banking and legal communities, commissions notaries public, and issues apostilles of state-level records for use in foreign countries.
 

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for planning, organizing and directing an agency program and/or project or directing the development and administration of programs within a division.  

SUPERVISION RECEIVED

Receives administrative direction from an administrative official of higher grade.  

SUPERVISION EXERCISED

Directs staff as assigned.

EXAMPLES OF DUTIES

 

• Directs staff and/or operations of an agency program and/or project or division; 
• Coordinates, plans and manages program and/or project activities;
• Formulates goals and objectives; 
• Develops or assists in development of related policy;
• Interprets and administers pertinent laws; 
• Provides input or evaluates staff; 
• Prepares or assists in preparation of budget; 
• Maintains contact with individuals within and outside of agency who might impact on program and/or project activities;
• Serves on committees and/or task forces as required; 
• Speaks before professional and lay groups on subjects related to the agency mission; 
• Leads the recruitment and hiring of staff, including outreach, interview and selection;
• Performs related duties as required.  

 

KNOWLEDGE, SKILL AND ABILITY

 

• Considerable knowledge of
  • and ability to apply management principles and practices;
  • relevant state and federal laws, statutes and regulations;
  • project management; 
  • principles and practices of business and public administration with emphasis on effective organization, administration and management 
• Considerable
  • interpersonal skills; 
  • oral and written communication skills;
• Considerable ability to analyze organizational problems and determine effective solutions.

 

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of professional experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in the specific area of assignment.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

 

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
• A Master's degree in business administration, public administration or a closely related field may be substituted for one (1) additional year of the General Experience.
• Department of Labor: Two (2) years of experience as an Apprenticeship and Training Program Manager may be substituted for the General and Special Experience.    

 

PREFERRED QUALIFICATIONS

• A Master's degree in Library or Information Science from an American Library Association (ALA)-accredited program.
• A Juris Doctor degree from an American Bar Association (ABA)-accredited law school.
• Experience providing reference services or managing knowledge resources. 
• Experience applying or administering a state regulation-making process.
• Experience organizing and maintaining records or data storage systems, including digital and physical formats. 
• Experience designing, creating, or managing databases, including structure and architecture. 
• Experience with HTML, XML, or comparable markup languages used in digital publishing. 
• Experience in publication design using Adobe Creative Suite or similar software. 
• Experience in information system design, implementation, or administration. 

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

 

The State of Connecticut is an equal opportunity/affirmative action employer and does not discriminate based on race, religion, disability, age, ethnicity, national origin, sex, gender, LGBTQ identification, family status, or military status. Women, people of color, veterans, persons with disabilities and other members of traditionally underrepresented communities are strongly encouraged to apply.
ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.