Solutions Architect

Title: Solutions Architect

Location: United States, Remote

Job Description:

About Reprise

Reprise is changing the way every company sells software.

For decades, every sales team and every marketing team has struggled to show their software. Failed demos are a meme of the modern business world. And if you can’t show your product, you can’t sell your product or run your business. Our founders felt that pain at multiple startups themselves and started Reprise as the world’s first demo platform for software. 

Today we support the world’s largest companies. Tens of thousands of sales and marketing professionals demo their product every day through Reprise. We make our customers’ products look perfect: on every call, in every campaign, and on stage. We are the platform that enterprise business teams trust to get their jobs done.

The need for Reprise is only increasing. AI, integrations, and large amounts of data are now core to all software and yet, prohibitive to demo. Only with Reprise can business teams use AI to show perfectly-performing features with perfect data, every time, and with full control.

Reprise leads the “demo platform” category we started in 2020. Our growth is backed by leading investors: ICONIQ Growth, Bain Capital Ventures, Accomplice VC, and Glasswing Ventures. 

We value smarts, diversity, and drive. Smarts because we need people that can learn quickly. Diversity because it makes all of our decision-making better. And drive because we are fundamentally operators -- our bias is to get things done. Even if you do not meet 100% of the qualifications listed below, please consider applying anyway. We will consider candidates that do not meet all of the listed requirements.

About The Role 

The Solutions Architect builds confidence and accelerates time-to-value by delivering seamless technical engagements throughout the customer journey, from initial Proof of Concept to full implementation.

In this role, you will report directly to the Director of Professional Services. You will work closely with Solutions Engineers, Customer Support experts, Customer Success Managers, Product, Engineering, and other teams to ensure the delivery of the highest quality go-to-market demo assets. 

Responsibilities 

• Deliver custom demo environments and POC builds that inspire and validate prospects’ technical requirements.
• Navigate Authentication and other complexities related to capturing and rendering Reprise Customers’ web applications.
• Help develop AI product solutions and other automations that enable us to increase velocity. 
• Communicate customer requirements and feedback into actionable product roadmap items.
• Establish and maintain a demo asset library and shared resources for cross-team enablement.
• Draft and share detailed technical statements of work and activity reports with customers, product, and leadership, highlighting outcomes, learnings, and blockers.

Required Skills  

• Experience - 2-5+ years of demonstrated success in a relevant technical role.
• Technical Acumen
  • Strong web development skills (HTML, CSS, Javascript, web requests).
  • Ability to investigate, diagnose, and resolve issues in running web applications, including a solid understanding of browser and network behaviors, web request/response cycles, headers, cookies, authentication mechanisms (e.g., OAuth, JWT), browser storage (localStorage, sessionStorage, cookies), and frontend/backend interaction patterns. 
  • Proficiency in using browser developer tools (Chrome DevTools or equivalent).
• Education and Training Skills - Ability to teach complex concepts simply and concisely, tailoring messages to the audience, and instilling confidence while providing direction.
• Adaptability - Ability to adapt to new and dynamic environments—we are a startup.
• Continuous Improvement Mindset - Things are constantly changing, and the goal is for them to change for the better. If something is not working, fix it. If it can't be fixed, tell someone who can. 
• Understanding of our target customer - We sell to sales and marketing teams at enterprise software companies. Empathy for these teams and a strong grasp of our value proposition are essential.
• Bias for action - When faced with a challenge, the instinct is to act rather than analyze until all uncertainty is removed.

Benefits

• A competitive salary for the market
• Flexible vacation policy and three day weekends each month
• Health, Vision, Dental Insurance Options, FSA/HSA Options
• Parental leave
• 401(k)
• Long and short term disability
• Fully remote company with employees spread across the United States
• WeWork All Access membership
• Joining an experienced, multiple-previous-startups crew

At Reprise we believe that startups have the responsibility to progress equity in the workplace and beyond. We are not just committed to, but passionate about building a diverse and inclusive work environment. Every candidate seeking to join Reprise is provided an equal opportunity for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, citizenship, disability, gender identity, or Veteran status.