Solution Success Manager - Health Systems

Title: Solution Success Manager - Health Systems (East)

Location: Remote - Open Position (USA)

Job Description:

Company Description

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer.

Guardant Health isseekinga highly motivatedSolution Success Manager (SSM)to drive successful implementation, adoption, and expansion ofShieldacrosshealth systems/IDNs. This role partners with customers toco-develop workflows and implementation plansacrossHCP ordering, phlebotomy, specimen handling, lab processes, andresultsdelivery, ensuring a seamless provider and clinic experience.

Duties and Responsibilities:

• Co-developcurrent- and future-state Shield workflows with customer stakeholders; translate needs into scalable solutions.

• Leadimplementation planning and execution: workflow documentation, SOPs, RACI, training approach, escalation paths, and go-live readiness.

• Apply strongproject management: workback plans, milestones, RAID logs, decision tracking, and structured customer/internal cadence.

• Driveadoption andoptimizationpost-launch byidentifyingfriction, leading root-cause problem solving, and implementing improvements.

• Build repeatable playbooks toexpandShield across clinics, service lines, and sites within the IDN.

• Partner with theSAM(strategic insights) andAEs(clinic-level feedback loop) to ensure rapid resolution of workflow barriers.

• Identifyand help activateeducation opportunitiesand scalable enablement resources.

• Surfacemarketing/brandingandcorporate communicationsopportunities (e.g., launch milestones, expansions, success stories, potential press releases).

Qualifications

• 5+ years in health system implementations, customer success, clinical operations, healthcare consulting, diagnostics/lab operations, or similar.

• Proven ability to build trusted customer relationships throughactive listening, needs discovery, and consultative problem solving.

• Demonstratedworkflow mapping/process designexperience across clinical and operational stakeholders.

• Strongproject/program managementcapabilityleadingcross-functional workstreams with multiple dependencies.

• Excellent written/verbal communication; comfortable with clinical, operational, and executive audiences.

Preferred

• Experience withIDNsand multi-site enterprise rollouts.

• Familiarity with specimenlogisticsand/or lab operations.

• PMP/CAPM/Prosci/Lean/Six Sigma (or equivalent)a plus.

Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies.  Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need. Primary Location: Remote - Open Position (USA) Primary Location Base Pay Range: $121,890 - $167,578 Other US Location(s) Base Pay Range: $121,890 - $167,578 If the role is performed in Colorado, the pay range for this job is: $129,060 - $177,435
Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All your information will be kept confidential according to EEO guidelines.

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