Software Quality Analyst - Claims

Software Quality Analyst - Claims

Work From Home, United States

Job Description

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.

Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talent individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!

JOB SUMMARY: Perform Software Quality Assurance (SQA) testing activities to ensure that MultiPlan business applications meet requirements and function correctly.

Job Roles and Responsibilities

1. Collaborate with product owners, developers, and other stakeholders to understand software requirements and acceptance criteria
2. Develop comprehensive test plans and test cases to validate functionality, performance and reliability
3. Execute manual and automated tests with meticulous attention to detail, analyzing results and identifying areas of improvements
4. Designing, implementing and maintaining automated test scripts using industry-standard tools and frameworks
5. Perform thorough regression testing to ensure the stability of existing features after changes are made, while minimizing the risk of regression issues
6. Document defects and track them through resolution, working closely with development team
7. Participate actively in code reviews and provide constructive feedback on quality-related issues to foster a culture of continuous improvement
8. Collaborating with cross-functional teams to continuously improve testing processes and methodologies, leveraging feedbacks and lessons learnt from previous projects
9. Ensure compliance with HIPAA regulations and requirements
10. Demonstrate commitment to the company’s core value
11. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary

Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk Role.

JOB SCOPE:
The incumbent works under limited supervision and relies on judgment and experience to complete job responsibilities. Work is varied and fairly complex, with more complex issues referred to a higher level. The incumbent strives to continuously improve service delivery according to industry standard quality management guidelines and principles and analyzes products based on company guidelines.

COMPENSATION

The salary range for this position is 75k-100k. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

Requirements

JOB REQUIREMENTS (Education, Experience, and Training):

• Minimum Bachelor’s Degree, or 3 years of IT experience working with software
• Minimum 3 years of experience in software quality assurance, with focus on manual and automated testing
• Proven expertise in testing methodologies, test planning and test case development
• Hands-on experience in automated testing tools such as Selenium, including creating and maintaining automated test scripts
• Strong understanding and experience in API testing, including testing RESTful and SOAP APIs using tools such as Postman, SoapUI, ReadyAPI or similar
• Familiarity with Agile/Scrum development methodologies and experience working in Agile team
• Strong analytical and problem-solving skills, with meticulous attention to detail
• Excellent communication and collaboration skills, with ability to work effectively in a team environment
• Experience with automated testing frameworks and tools such as:
• o Junit/TestNG: For unit testing in Java
• o Cucumber/Gherkin: For behavior-driven development BDD testing
• o Jenkins: For continuous integration and continuous development (CI/CD) automation
• o JMeter: For performance testing
• o Robot Framework: For acceptance testing and acceptance test-driven development (ATDD)
• Knowledge of healthcare domain terminologies and experience in testing claims processing system is highly desirable
• Proficiency in SQL and PL/SQL, with ability to write and execute complex queries for data validation and verification purpose
• Experience working with project management and collaboration tools such as Jira, Confluence, including creating and updating user stories, tasks, and test cases, tracking defects, and documenting test plans and results
• Relevant certifications such as ISTQB or CSTE are a plus
• Ability to operate in a dynamic change environment

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

• Medical, dental and vision coverage with low deductible & copay
• Life insurance
• Short and long-term disability
• 401(k) + match
• Generous Paid Time Off
• Paid company holidays
• Tuition reimbursement
• Flexible Spending Account
• Employee Assistance Program