Senior Travel Counselor

Title: AAA Senior Travel Counselor

Location: Phoenix United States

Job Description:

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits - Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off - Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment - AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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THIS IS A WORK FROM HOME POSITION

MUST LIVE IN ARIZONA

ESSENTIAL FUNCTIONS

• Investigates and responds to travel-related member questions/ complex complaints, and recommends solutions to sell International and domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel through video conferencing and telephonic channels.
• Initiates contact with members and past customers to prospect for new business and encourages repeat business
• Updates and maintains accurate and compliant member account files
• Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements
• Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.)
• Researches, evaluates and compares appropriate AAA Travel Partner packages to match up with member needs for the purpose of "delivering exceptional member experiences" in every transaction and specializing in international travel.
• Stays current with world events and latest travel industry developments and trends, and provides relevant information to members

KNOWLEDGE AND SKILLS

• GDS experience required (Apollo/Galileo/Travelport)
• Detailed knowledge of travel products
• Ability to clearly communicate (verbal and written) in English
• Proficient in delivering compelling sales presentations remotely through video conferencing and telephonic channels.
• Be skilled at using multiple applications simultaneously and be able to provide clear and proficient verbal and written communication
• Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skillss
• Knowledge of worldwide geography, the ability to read and interpret maps and brochures
• Strong consultative selling skills with the ability to use sales techniques, product knowledge, and listening skills to identify Member-specific needs to generate new sales to prospective and current Members
• Be reliable to work a schedule that may include weekends/holidays and adhere to your assigned work schedule
• Enjoy working from home and have a dedicated work space free of distractions/noise that includes a desk, chair, etc, along with the ability to hardwire your internet connection
• Self-motivated sales drive and documented sales success
• Application of good judgment and decision making
• Ability to work efficiently both independently and as part of a team
• Bilingual communication skills are a plus

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

• Minimum Qualifications

• High school diploma plus 3 years of sales, call center, travel to include billing experience

• Preferred Qualifications

• Sales experience in the travel industry

• Bilingual communication

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Requires bending and lifting (up to 15 pounds). Approximately 95% of the time spent on the job involves the use of a personal computer.

#IA

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