Senior Technical Consultant

Title: Senior Technical Consultant | Managed Services (Defence) | Canberra | Hybrid
Location: Canberra Australia

Job Description:

RLDatix (RLD) is on a mission to help raise the standard of care… everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members making a difference in healthcare… every day.

We're searching for a Canberra‑based Senior Technical Consultant to join our Managed Services (Defence) team, so that we can continue delivering high‑quality support and sustainment services to our Defence customer. The Senior Technical Consultant will work as part of our embedded team, providing technical expertise and hands‑on support to maintain and enhance Defence's workforce planning tool, ensuring continuity, reliability, and excellent service delivery.

Please note that we require active NV1 or NV2 security clearance for this role.

How You'll Spend Your Time

• Supporting our SQL Server-based workforce planning application to ensure reliability, performance, and accurate data outputs.
• Configuring and maintaining SQL Server, SSRS, and related application components in order to optimise system usability for Defence stakeholders.
• Troubleshooting and resolving technical issues across SQL, JavaScript, VB/VBA, and IIS to minimise downtime and support smooth service operation.
• Collaborating directly with Defence stakeholders and embedded team members in order to understand requirements, guide users, and provide face‑to‑face technical support.
• Contributing to sustainment activities, updates, and enhancements to support the ongoing evolution of the application and customer needs.

What Kind of Things We're Most Interested in You Having

• Intermediate to advanced experience in SQL and application support within a technical or software environment.
• Proven success in diagnosing and resolving complex technical issues in a customer‑facing setting.
• In‑depth knowledge of SQL Server, SSRS, IIS configuration, and scripting/automation using JavaScript or VB/VBA.
• Ability to commute to Canberra office and Defence site locations three days a week as part of a hybrid working model.
• Sincere interest in supporting mission‑critical systems in a Defence environment.
• A knack for working collaboratively within an embedded, customer‑focused team where communication and stakeholder engagement are key.
• Existing security clearance (minimum NV1)

By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Programme (EAP) for confidential support, and Loyalty Awards for long‑service employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, marital status or any other protected status.