Senior Software Engineer - Ruby on Rails

Title: Senior Software Engineer - (Ruby on Rails)

remote type

Fully Flexible

locations

San Francisco, California, United States of America

Austin, Texas, United States of America

Madison, Wisconsin, United States of America

time type

Full time

job requisition id

R31798

Job Description:

Senior Software Engineer - Ticketing Platform

* This role may include some hybrid work, and candidates must reside within 50 miles of one of the following locations: Madison, WI; Austin, TX; or San Francisco, CA.

Who we're looking for

Zendesk is looking for a Senior Software Engineer to join our Ticket Platform team! Our team mission is to help evolve technologies and development practices that improve the performance and resilience of Zendesk Support’s backend application. Bring your skills and experience to stand up cutting-edge technologies within constantly evolving systems with high reliability and performance standards!

What you’ll be doing

• Collaborate with a small team focused on modernizing our backend stack, implement impactful platform changes, and develop best practices

• Champion code ownership, standard methodologies, high quality code with corresponding test coverage, to ensure reliability and stability are kept front-of-mind.

• Collaborate in technical discussions and create durable documentation

• Contribute to the way we operate as a team and form a path for growing together

• Mentor junior engineers

What you bring to the role

Basic Qualifications:

• 4+ years of experience in software development

• Expert-level skills with backend frameworks and methodologies especially Ruby and Rails

• Strong understanding of application development, GraphQL, REST principles and API design, systems architecture and best development practices

• Experience designing and working on projects at enterprise level scale

Preferred requirements:

• Experience with platform development and server-side development in Java/Ruby/Python or equivalent

• Experience with large scale relations database systems as well as non-sql databases such as DynamoDB

• Open-source contributions or active Github profile

• Exceptional written and verbal communication skills, with experience conveying technical concepts to a diverse audience of product and engineering partners

Tech Stack

• Modern stack – Ruby on Rails, GraphQL, MySQL/Aurora, Redis/Memcached, Git/Github, Spinnaker, Kafka, Kubernetes, DynamoDB

• Analytics and service monitoring services - Datadog, Rollbar, BigQuery, Sentry, AWS ecosystem

The US annualized base salary range for this position is $145,000.00-$217,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.