Senior Software Developer

Title: Développeur logiciels senior / Senior Software Developer

Location: Quebec, QC, CAN | Toronto, ON, CAN | Montreal, QC, CA

Job Description:

Work Type: Remote, Full Time

Job ID: 84868

A career at Ticketmaster will challenge and engage you. We support creators and producers of live shows and other events, while connecting more passionate fans to those events. As a growing global company, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices, and you'll find a diverse mix of passionate employees helping fans around the world connect with the artists, teams, and events they love. It's a truly unique and rewarding environment

YOUR ROLE

• Participate in and lead development work within globally distributed software teams.
• Ensure the applicability of global applications to global markets.
• Ability to organize, prioritize; multitask while coordinating team efforts, reporting to stakeholders and management on progress towards objectives.
• Connect with a range of stakeholders to gather as much information as possible about the issue at hand, and implement short- and medium-term strategies to evolve products towards future success (UX / Design / Product / PMO…etc).
• To objectively explore several approaches and recommend the best technical direction, including logic and reasoning.
• Significant participation in the design of the web architecture, native applications and the service layer.
• Spike et prototype.
• Write an exemplary code.
• To manage the entire development and deployment cycle of your software.
• To encourage and help developers progress in their profession.
• Debugging and triaging application problems in production, often not yours.
• Automate testing, deployments, performance, and recovery.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Strong backend development skills
• Proven ability to design and implement clean, scalable, and well-structured APIs
• Experience with Agile methodologies
• Experience with Java 17/21 programming languages ​​or related JVM languages
• Experience with modern frameworks such as Spring Boot
• Experience in test-driven development
• Understanding of continuous integration practices
• Knowledge of current trends and practices in software architecture
• Prior experience with design models and SOLID principles
• Experience working with AWS or another cloud provider
• Experience with CI/CD servers (Gitlab/Jenkins)
• Experience with Docker and Kubernetes or other orchestration/planning frameworks
• Work experience in an Agile/Scrum development environment.
• Practical knowledge of one or more database products (e.g., Oracle, MySQL, PostgreSQL)
• Strong communication skills and the ability to collaborate closely with remote team members

Strengths:

• Experience in development and operation
• Familiarity with Prometheus, Graphana, Splunk and the ELK stack
• Experience with GraphQL and Apollo Studio
• Experience working with Terraform
• Experience with the Helm package manager
• Experience with distributed systems
• Knowledge of best practices and IT operations in a service that is always operational and always available
• Ability to communicate technical topics clearly to non-technical people
• Demonstrated ability to work well in a multidisciplinary and dynamic team environment.

YOURSELF (BEHAVIORAL SKILLS)

• You are autonomous and proactive
• You focus on results, the desired results, and the best way to achieve them.
• You can consider several approaches and recommend the best technical direction, including logic and reasoning.
• You can work with minimal supervision
• You can solve complex technical problems through debugging, research, and investigation.
• You foster cooperation and commitment within a team to achieve objectives and deliverables.
• You maintain and foster relationships within, across, and beyond organizational boundaries.
• You are passionate about technology, software development and transformation
• You constantly want to improve your own skills, and the ability to transfer them to the skills of others

We do all of this with an intense passion for live events and an inspiring, diverse culture driven by approachable leaders, caring managers, and enthusiastic teams. If you share our passion for entertainment and want to work for a company dedicated to helping millions of fans create unforgettable experiences, we want to hear from you.

Everything we do is guided by our values:

Reliability - We understand that fans and customers rely on us to power their live entertainment experiences, and we rely on each other to make it happen.

EQUAL OPPORTUNITIES FOR EMPLOYMENT

We are passionate and committed to our employees and go beyond the rhetoric of diversity and inclusion. You will work in an inclusive environment and be encouraged to be yourself at work. We will do everything in our power to help you successfully balance your work and personal life. As a growing company, we will encourage you to develop your professional and personal aspirations, gain new experiences, and learn from the talented people you will work with. Talent is what matters to us, and we encourage applications from people regardless of gender, race, sexual orientation, religion, age, disability, or family responsibilities.

Ticketmaster Canada will provide accommodations for qualified individuals with disabilities during the hiring process. If you experience difficulties using our online application system and require accommodations due to a disability, please emailaccessibilitycanada@ticketmaster.caPlease note that this inbox is limited to requests for tailored support. Resumes sent to this inbox will not be considered.

LANGUAGE REQUIREMENTS

Due to the nature of this position, the successful candidate will be required to interact with English-speaking clients, colleagues, partners, suppliers, etc. Excellent written and spoken English is therefore essential. While fluency in English is crucial for this role, we also encourage applications fro candidates with a functional level of French.

Division: Ticketmaster North America

Line Manager: Senior Director of Engineering

Contract Terms: Permanent, 37.5 hours per week

  THE TEAM

You will be joining the diverse Global Ticketmaster Platform Development team. As a Senior Software Developer at Ticketmaster, you will be responsible for analyzing, coding, and maintaining the next generation of fan-facing services for Ticketmaster, the global leader in ticket management for large-scale sports and entertainment. You will work closely with other developers, product owners and managers, and representatives from the business, to deliver unique, high quality, efficient, maintainable, and easy to use services. The software you will work on will be used by millions of people worldwide.

A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances while connecting more passionate fans to these events. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices, and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.

You will emphasize collaboration and mutual support – sharing project workflows with globally distributed teams, contributing code to core global services and applications, and cultural exchange between development groups. It is an exciting time to join Ticketmaster as we are working towards aligning our technologies and products globally.

This position may require you to occasionally work outside of standard business hours and participate in an on-call rotation to provide support 24/7.

WHAT YOU WILL BE DOING

• Participate and drive development work across globally distributed software teams.
• Ensure applicability of global applications to global markets.
• Ability to organize, prioritize; multitask while coordinating team efforts, reporting to stakeholders and management on the progress of goals.
• Connect with a series of stakeholders to gather as much information as possible regarding the problem at hand, and implement short to mid-term strategies to evolve products for future success (UX / Design / Product / PMO…etc.).
• Objectively explore multiple approaches and recommend the best technical direction including logic and reasoning.
• Meaningful participation in web, native app and service layer architecture design.
• Spike and prototype.
• Write exemplary code.
• Own the full development and deployment cycle for your software.
• Encourage and grow developers in their craft.
• Debug and triage production application issues, often not your own.
• Automate testing, deployments, performance, and recovery.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Strong backend development skills
• Proven ability to design and implement clean, scalable and well-structured APIs
• Experience with Agile methodologies
• Java 17/21 programming language experience or related JVM languages
• Experience with modern frameworks such as Spring Boot
• Test-Driven Development experience
• Understanding of Continuous Integration practices
• Knowledge of current software architectural trends and practices
• Previous experience with Design Patterns and SOLID principles
• Experience working with AWS or other Cloud Provider
• Experience with CI/CD servers (Gitlab/Jenkins)
• Experience with Docker and Kubernetes or other orchestration/scheduling framework
• Experience working in an SOA development environment
• Working knowledge of one or more database products (e.g. Oracle, MySQL, PostgreSQL)
• Strong communication skills and the ability to collaborate closely with remote team members

Assets:

• Experience in DevOps
• Familiarity with Prometheus, Graphana, Splunk and ELK stack
• Experience with GraphQL and Apollo Studio
• Experience working with Terraform
• Experience with Helm package manager
• Experience with distributed systems
• Knowledge of best practices and IT operations in an always-up, always-available service
• Ability to clearly communicate technical topics to non-technical people
• Demonstrated ability to work well in a fast-paced, multidisciplinary team environment.

YOU (BEHAVIOURAL SKILLS)

• You are autonomous and proactive
• You focus on results, desired outcomes and how best to achieve them
• You can consider multiple approaches and recommends the best technical direction including logic and reasoning
• You can work with minimal supervision
• You can solve complex technical issues through debugging, research, and investigation
• You promote cooperation and commitment within a team to achieve goals and deliverables
• You maintain and foster relationships within, across, and external to organizational boundaries
• You are passionate about technology, software development and transformation
• You desire to continually improve your own skills, and ability to transfer that to the skills of other