Senior Manager, Network Capacity and Strategy

Title: Senior Manager, Network Capacity and Strategy

Location: New York United States

Job Description:

Our mission at Talkspace is to help people heal. To get there, we need exceptionally passionate, bright, and motivated people. Want to help over one million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!

We are looking for an experienced Senior Manager of Capacity Planning and Strategy to join our Network team. We are looking for someone who has experience driving network capacity strategy, addressing key drivers like growth, attrition, utilization & demand management. and wants to bring their talents into a "for purpose" space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.

• This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC*

What You'll Do

As the Senior Manager, Network Planning & Strategy, you will:

Network Capacity Planning & Strategy

• Develop & execute Talkspace's network capacity strategy, addressing key drivers like growth, attrition, utilization & demand management
• Assess provider network capacity by state & line of business, ensuring readiness for new business and making growth recommendations
• Collaborate with Recruitment & Credentialing teams to establish growth targets aligned with demand
• Partner with Provider Experience to identify & implement strategies to improve provider attrition
• Enhance provider engagement & utilization across the network
• Provide insights to Business Development & Marketing to align demand with network capacity and recommend strategies for network adequacy
• Monitor high-demand states to propose alternative solutions for growing Talkspace's network
• Facilitate multi-state licensure opportunities for providers based on areas of need & state regulations

Network Reporting & Presentations

• Prepare & present reports on network capacity & performance for internal and external stakeholders
• Optimize existing reporting processes to align with internal best practices
• Share network insights through a weekly internal newsletter
• Deliver external reporting for Talkspace customers regularly

Team Management

• Manage & support the network team, including training, job assignments & performance management
• Foster professional development & growth for team members

Strategic Initiatives & Process Improvement

• Lead & implement strategic initiatives to optimize Talkspace's network
• Identify & resolve areas for improvement, including system bugs, product gaps & operational bottlenecks
• Oversee team projects focused on process improvements

About You

• BA/BS degree
• 5+ years of experience in operations & analytics
• Proficient in Google Slides & Sheets (or Excel/PowerPoint) for analytics & reporting (e.g., pivot tables, charts)
• Experience with Looker or similar data analytics tools
• Strong written communication skills
• Industry knowledge of provider networks & mental health landscapes by state is a plus
• Creative thinker with the ability to work cross-functionally
• Passion for working in a fast-paced, mission-driven environment

This Role is a Fit for You If…

• You enjoy strategic problem-solving in a cross-functional, fast-paced environment
• You thrive on creating actionable insights from complex data
• You are passionate about optimizing processes and driving operational excellence
• You have a collaborative mindset and can manage multiple stakeholders

Benefits

• Comprehensive Medical, Dental & Vision plans coverage from day one
• Pre-tax benefits: HSA/FSA
• 401k Retirement Savings Program with matching up to 4%
• Voluntary benefits including disability, life, & pet insurance
• Monthly wellness stipend to promote mental and physical self-care
• Flexible PTO & remote-first environment
• Free access to Talkspace products for you and one household member, plus a friends & family discount
• Regular team events, including wellness workshops & team-building activities

Compensation

At Talkspace, we believe that pay transparency is a critical part of diversity, equity & inclusion. Our salary bands are based on internal and external compensation benchmarks, regularly evaluated to ensure competitive pay.

The base salary range for this role is between $115,000 - $130,000. Leveling within the range depends on relevant experience, skills assessed during the interview process, education, and certifications.

Why Talkspace?

Talkspace is the world's leading online therapy company, serving over 2 million users through telehealth. Backed by over 10 years of industry-leading research and clinically proven results, we are making huge strides in lowering the barriers to quality mental healthcare nationwide.

Our focus on helping people feel better starts with our own team, fostering a collaborative environment where everyone can thrive. Fun company-wide events, wellness perks, flexible PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work.

Equal Opportunity Employer

Talkspace celebrates talent from all backgrounds, perspectives & walks of life, fostering an innovative and diverse workforce. We encourage you to apply even if you don't meet every qualification. Come as you are and learn about the exciting opportunities on our team!