Senior Manager, Crisis Management

Title: Sr Manager, Crisis Management (remote)

Location: IL-Rosemont

Job Description:

Full time

job requisition id

R272354

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The Sr Manager, Crisis Management is responsible for leading the Crisis Management efforts enterprise wide under the direction of the Sr Director, Business Continuity Management. The role is responsible for the development and maintenance of key program elements including training, planning, exercising, and crisis event coordination.

 

 

Flexible Work Policy: The work for the Sr Mgr Crisis Management position is 100% remote anywhere in the United States except Hawaii or United States Territories. 

 

RESPONSIBILITIES  

• Act as the project manager for key crisis management and business continuity initiatives.

• Develop and maintain the metric program which includes reporting and identifying trends and gaps.

• Audit and identify enhancements for crisis management, and at times business continuity plans, to ensure compliance with US Foods policy and standards.

• Develop policies, standards, procedures and training and awareness materials.

• Conduct Business Impact Analysis (BIA) and Crisis Management assessments.

• Develop and coordinate business continuity and crisis management exercises.

• Manage the crisis prevention travel program to ensure associates are aware of risks, cognizant of the proper mitigation measures, and prepared to act accordingly in the face of an incident.

• Manage the crisis prevention special events and meetings program  to identify risks, audit the existing processes and preparedness needs as warranted by the type of event, attendees, venues, and location.

• Drive departmental training strategy across the enterprise (in-person, video, e-learning, and tabletop exercises).

• Oversight of equipment, systems, and content of portal site(s).

• Manage the Crisis and Resilience Center.

• Conduct market risks analysis and identify key department stakeholders (police. emergency services, intelligence community, market municipal politicians, health and international governmental agencies.

• Support during crisis events to include organizing calls, coordinating updates and ensuring the activation of plans.

 

SUPERVISION:

• Supervisor, Crisis and Resiliency Center (CRC) and oversee CRC operations.

RELATIONSHIPS

• Frontline leaders and managers in all departments

• All associates from a support capability

• Global department partners and vendors

WORK ENVIRONMENT

• Remote: This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment.

 

MINIMUM QUALIFICATIONS

• 7 years of experience in crisis management, business continuity, or related fields

• Experience developing and conducting training courses, including tabletop exercises.

• Project management experience.

• Critical thinking and problem-solving skills

• Ability to prioritize, multi-task, work independently, and complete objectives in a fast-paced and demanding work environment.

• Good written and oral communication skills with the ability to collaborate with peers and management, as well as interact effectively with stakeholders at all levels of the organization.

• Ability to think and act decisively under pressure.

• Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.

• Travel up to 10%

 

EDUCATION

• Bachelor’s degree in International Events and Affairs, Emergency Management, IT, or a related field or equivalent experience required, Master’s degree preferred.

 

PREFERRED QUALIFICATIONS

Experience in intelligence analysis, threat intelligence, or related field(s).

 

This role will also receive annual incentive plan bonus.

 

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. 

 

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds).  The expected base rate for this role is between

$95,000 - $155,000

 

EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status