Senior Content Designer, Onboarding and Open Banking

Title: Sr Content Designer, Onboarding and Open Banking

Location: San Jose United States; Austin, Texas, United States

Job Description:

Requisition ID

R0133908

Time Type

Full time

The Company

 

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

 

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

 

 

Job Summary:

At PayPal, content designers work side by side with UX Designers, Product Owners, Engineering and Researchers to create customer experiences that empower people and businesses around the world. We’re looking for a Senior Content Designer to write empathetic and inclusive content to make complex financial problems easy for our customers. This role works directly with product partners to define project requirements, create robust content strategies, and craft content that builds trust with our brand. 

 

Job Description:

Essential Responsibilities:

• Perform work assignments using specialized content design knowledge and developed business expertise
• Lead projects and/or programs within content design family with moderate scope impacting function or sub-function
• Analyze, evaluate, and make decisions within general parameters under broad supervision
• May act as a subject matter resource for entry level and developing colleagues

 

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

 

Additional Responsibilities & Preferred Qualifications:

​

As a Senior Content Designer on PayPal’s Platforms & Tools team, you'll work on a portfolio of projects focused on themes like protecting customers’ privacy, improving our support experiences, and global regulatory compliance. You’ll propose and define solutions to strengthen existing PayPal systems — while envisioning and creating the future of our platforms. And you’ll collaborate closely with teammates across Design, Product, Engineering, Legal, Policy, and more.

 

Responsibilities:

• Plan and write UX content for web and app experiences (across all touchpoints including navigation and user interface copy, emails, push, and in-app notifications).   

• Manage multiple simultaneous projects by setting stakeholder expectations, independently prioritizing tasks, and collaborating across teams. 

• Partner with product designers on UI flows, layouts, hierarchy, and interactions.  

• Gather and apply data-driven insights about customer needs and pain points to identify, propose, and craft user-centered design solutions.  

• Use data and research to evaluate your solutions’ impact and advocate for continuous improvement.  

 

Preferred Qualifications: 

• 5+ years relevant work experience writing and designing for digital products. 

• Experience navigating complex technologies, sensitive data, and/or highly regulated domains such as financial services, payments, identity space, healthcare or advertising technology.  

• Experience with using, evolving, and defining content standards, such as style and terminology guidelines.  

• Familiarity with localization and accessibility best practices. 

• Working knowledge of Figma or similar standard design tools.  

• Experience or interest in designing with and for generative AI/LLM-based systems 

• Bachelor’s Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related field preferred.  

 

Subsidiary:

PayPal

 

Travel Percent:

0

 

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

 

Primary Location | Pay Range:

Austin, Texas | ($89,000.00 - $127,600.00 Annually)

 

 

Additional Location(s) | Pay Range:

San Jose, California | ($98,000.00 - $140,250.00 Annually)

 

 

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. This role is also eligible for a range of benefits which may include, medical, dental, vision, life and disability insurance, parental and family leave, 401(k) savings plan, paid time off, and other benefits. For more information visit https://www.paypalbenefits.com.

 

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

 

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

 

Who We Are:

Click Here to learn more about our culture and community.

 

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us.

 

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

 

Any general requests for consideration of your skills, please Join our Talent Community.

 

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

 

When you become part of our Talent Community, we’ll keep you posted about future job opportunities that you may be a match for, as well as career-related events.