Senior Business Systems Analyst

Title: Senior Business Systems Analyst

Location: San Francisco United States

Job Description:

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We're looking for an experienced Senior Business Systems Analyst to join our People Technology & Operations team. In this role, you will play a pivotal part in understanding and analyzing business needs, optimizing processes, and supporting the successful implementation of critical initiatives. You will work closely with cross-functional teams, including IT, People business leaders, and other key partners to ensure technology solutions align with business objectives, drive operational efficiency, and deliver a strong employee experience. As a senior member of the team, you will also mentor junior members and contribute to continuous improvement efforts within the HR technology stack.

This position is an individual contributor role reporting to the Director of People Technology & Operations.

Responsibility

• Collaborate with various teams to identify, design and deliver technology and process improvements that support business initiatives and deliver a seamless experience for candidates, employees and managers
• Analyze processes to identify inefficiencies and improvement opportunities across the People Team technology stack
• Partner with IT to design, scope and deploy scalable solutions that align with requirements and business goals
• Act as the liaison between business stakeholders and technical teams
• Lead meetings to gather feedback, resolve issues, and ensure alignment with objectives
• Assist in defining project scope, timelines, and deliverables
• Track progress, manage risks, and ensure timely delivery of project initiatives
• Develop test cases, conduct UAT, and resolve defects and document test results
• Design and deliver user training and training documentation to support effective change management and provide post-implementation support
• Partner with developers on integrations and troubleshooting
• Mentor junior analysts
• Stay updated on industry trends and find opportunities for innovation

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 8+ years of professional experience in a fast-paced, global company environment
• 5+ years of hands-on experience with global Workday HCM modules, including Core HCM, Benefits, Advanced Compensation, and Performance
• Experience developing, leading and performing test scenarios for system implementations, upgrades and fixes
• Experience documenting and analyzing business requirements
• Experience with HR TA best practices, processes, and compliance requirements
• Experience with agile methodologies and project management practices

Preferred

• Ability to collaborate with business partners, adjust priorities, and deliver optimal solutions
• Ability to deliver enhancements and fixes on time
• Expertise in managing timelines, follow-ups, and change management documentation delivery
• Knowledge of Workday Recruiting, Payroll, Time Tracking and Absence
• Experience working with Docusign, iCIMS, Visier, Jira, ServiceNow, and other business applications integrating to Workday
• Experience in Workday business process configuration, security, and organization configuration

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $122,300.00 - $190,650.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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