Renewals Specialist

Title: Renewals Specialist

Location: Costa Rica (Remote)

Type: Full Time

Workplace: remote

Category: Renewals

Job Description:

The Company 

Serving the People Who Serve the People 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe. 

Want to know more? See more of what we do here.  

The Renewals Specialist, an entry-level administrative position, under the supervision of the Manager-Renewals, is responsible for managing and closing a predetermined set of existing client accounts in a timely and efficient manner. Working with Finance, Sales and Legal teams as necessary, the Renewals Specialist is responsible for successfully securing subscription renewals, and processing contract documentation and purchase orders. Granicus is a remote first company. While we have virtual teams, you have the option for in office work should you be located near one of our hubs.

What You'll Do:

 

• Prepare renewal quotes for Granicus contracts in your pipeline 120 days prior to expiration and submit to clients.
• Manage agreements efficiently and accurately from start to finish including logging and updating the contract management system.
• Review and complete action items on the Salesforce dashboard in a timely manner.
• Contact and follow up with clients and partners in accordance with renewal processes to ensure timely renewal, with the expectation that 100% of the designated client accounts will be closed by the renewal date.
• Manage customer requests for contract amendments, merges, cancellations, and transfers; escalate to Contracts Specialist as appropriate.
• Review and interpret contractual terms and conditions with escalation to Contract Specialists as necessary.
• Though not a Sales role, the Renewals Specialist should be able to identify upsell, and expansion leads in client account review and log them promptly and accurately in Salesforce for sales engagement.
• Partner with Sales, Contract Specialists, and Customer Success to save any at-risk and late renewals.
• Validate client entitlements and other contract attributes.
• Ensure accurate post-signature processing of orders as they are received. Additional renewals projects as assigned. 

Who You Are:

• Early in career.
• Must be fluent in Spanish and English.
• Ideal candidates may have a background in Customer Service, Business Administration, Banking, or Finance.
• Attention to detail required.
• Exceptional written and verbal communication skills.
• Comfortable interacting with all levels of a professional organization.
• Outstanding interpersonal skills, customer service, and communication (in person, over the phone, and through electronic communications and social media)
• Must thrive in an environment of measurable performance management.
• Strong ability to navigate multiple software platforms.
• Strong time management and organizational skills.
• Strong self-starter with the desire and ability to succeed in a fast-paced, high-growth environment.

Don't have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 

Security and Privacy Requirements

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey.

A few culture highlights include - Employee Resource Groups to encourage diverse voices

Coffee with Mark sessions - Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. 

Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee population 

The Impact

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.