Public Education and Intake Unit Chief - State Administrative Manager 15

Title: Public Education & Intake Unit Chief - State Administrative Manager 15

Location: Lansing, MI United States

Job Type: Permanent Full Time

Remote Employment: Flexible/Hybrid

Salary: $93,681.00 - $134,751.00 Annually

Job Description:

Who We Are:  The Office of the Child Advocate (OCA) was originally established as the Office of Children's Ombudsman by the Michigan Legislature in 1994 to bring greater accountability to Michigan's child welfare system. Public Act 303 of 2023 instituted a name change to the Office of the Child Advocate (OCA). The Child Advocate Act establishes the OCA as an independent state agency housed within the Departmental of Technology, Management and Budget. The OCA has the primary responsibility to receive and investigate complaints concerning the administrative actions of the Department of Health and Human Services (MDHHS) and contracted entities providing Child Protective Services, foster care, adoption, and state, county, court, or privately owned/operated residential facilities providing juvenile justice services to children. The OCA is also responsible for reviewing the administrative actions of MDHHS and residential facilities for children when a child has died. In addition to addressing citizen complaints, the OCA makes recommendations to the Governor, the Legislature, certain residential facilities, and MDHHS for changes in child welfare laws, rules, and policies to improve outcomes for children. Michigan's Child Advocate is appointed by the Governor with the advice and consent of the Michigan Legislature and is supported by a multi-disciplinary team of investigators. 

What We Are Looking For:  We are looking for a person who understands the value of public service and wants to help us meet the needs of our citizens. Above all, we are looking for someone that is passionate about customer service and being a leader. This person needs to be an excellent communicator, meaning you can effectively give oral and written reports, and prepare clear and concise documentation both verbally and electronically. Needs to have a team-oriented mindset, able to embrace diversity and be capable of establishing and maintaining effective relationships with a wide range of professionals. Must be organized, with good time management skills and know the importance of a timeline. We want someone who is reliable, honest and who keeps their commitments to colleagues and clients. We need someone who can seek effective solutions to help resolve problems in a timely manner.

About This Position:  

The employee functions as the administrative manager for Public Education and Intake (PEI) Unit within the Office of the Child Advocate (OCA). This position is responsible for middle management support to the Deputy Director and Child advocate. The PEI Unit manager is responsible for supervising and directing the work of the public education and intake staff. Responsibilities include oversight and initial review of death alert and complainant preliminary investigations, ensure intake/complaint handling are conducted in accordance with OCA policies and procedures, verifying cause and manner of death, tracking intake and public information data for trends and statistics, producing reports for the Deputy Director and Child advocate, assist the deputy director  and child advocate with public education, assignment of PEI Unit duties to PEI unit staff, first step analysis on all child safety issues brought to the OCA's attention, training of new PEI Unit staff, and assisting with projects to educate the public about Michigan's child welfare system.

What We Offer:  

The State of Michigan offers a competitive work experience that includes a good benefit package, access to professional development training, excellent vacation and sick time policies and an ability to successfully juggle your work and family life.  We would like the opportunity to share with you more about the benefits of working for the state and joining the State of Michigan employee family if you are interested.

Position Location/Remote Office:  

The office is located in Lansing, MI. The State of Michigan is not able to offer employment to out-of-state applicants that do not plan to relocate. The Office of the Child Advocate currently offers a hybrid work option which requires two days working on-site at the official work location in Lansing and the potential of up to three days of remote work per week. Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed.

Online application must contain detailed work experience. It will be used as the primary source for the review of your qualifications. For more information about this posting, please review the position duties listed in the provided links:

POSITION DESCRIPTION

JOB SPECIFICATION

DTMB is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.

Education

Possession of a bachelor's degree in any major.

Experience

Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.Education level typically acquired through completion of high school and two years of safety and regulatory or law enforcement experience at the 14 level; or, one year of safety and regulatory or law enforcement experience at the 15 level, may be substituted for the education and experience requirements.

To be considered for this position you must:

• Hard copy applications are not accepted.
• Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.
• Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
• Attach a cover letter.
• If applicable, attach a copy of an official transcript(s).  We accept scanned copies of official transcripts.  We do not accept web-based, internet, or copies of unofficial transcripts.  Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.

Failure to complete any of the above items may result in your application not being considered and screened out. See instructions for attaching files here:  Instructions (Download PDF reader)

Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration.  Only those applicants interviewed will be notified of the results.

The Office of Career Services offers current State Employees and interested applicants access to the job application process and a variety of career planning resources. 

In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment. If selected for employment, you must be able to submit proof of your legal right to work in the United States.