Program Director - Community Services

Title: Program Director - Community Services

Location: Baltimore United States

Job Description:

Salary: $80,000-$87,380

Catholic Charities of Baltimore, My Sister's Place, is currently seeking a Program Director who is fully accountable for the delivery and performance of services, including direct oversight of all departmental programs. Responsible for ensuring the effective execution of all program functions and activities, with a strong focus on program development, fiscal management, operational efficiency, strategic planning, and community engagement. Expected to drive measurable results, maintain compliance with organizational standards, and contribute to long-term organizational growth and impact The work schedule is Monday - Friday, 8:30am - 4:00pm.

Open since 1982, My Sister's Place Women's Center is Baltimore City's longest-serving women's day shelter and resource center for women and children experiencing homelessness and poverty. We empower those we serve to overcome their situations through our services, which include extensive workshops centered on the 8 realms of wellness: emotional, spiritual, intellectual, physical, environmental, financial, occupational, and social wellness.

JOB DUTIES & RESPONSIBILITIES:

• Fully accountable for the effective delivery of comprehensive services across all assigned programs, ensuring consistent quality and impact.
• Provide strategic leadership and operational oversight, taking ownership of program performance to ensure alignment with organizational goals.
• Coordinate and personally conduct site tours for community organizations, businesses, and external providers, ensuring accurate representation of services.
• Design, implement, and rigorously evaluate programs to drive measurable outcomes, ensuring continuous improvement and accountability to stakeholders.
• Manage departmental budgets with full fiscal responsibility, ensuring transparency, cost-effectiveness, and optimal use of resources.
• Directly accountable for supervising and developing assigned management and program staff, including hiring, onboarding, training, coaching, evaluating, and addressing performance in line with ACC policies.
• Oversee business operations with a focus on operational efficiency, regulatory compliance, and high-performance standards.
• Apply Motivational Interviewing and Trauma-Informed Care principles to guide clients in overcoming barriers and achieving individualized goals.
• Lead strategic planning efforts, taking responsibility for the development, execution, and outcomes of long-term organizational initiatives.
• Establish, strengthen, and manage strategic partnerships with community organizations, government agencies, and foundations to advance mutual goals.
• Initiate and maintain external relationships critical to funding proposals, contract negotiations, and regulatory compliance.
• Oversee facility management, and volunteer operations, ensuring all services are effectively delivered and aligned with program standards.
• Set clear, measurable program goals and objectives, ensuring consistent tracking and achievement.
• Collaborate with the Development Department to prepare grant proposals and lead grant management and compliance, ensuring timely reporting, adherence to funding guidelines, and transparent stewardship of resources.
• Ensure services meet or exceed established quality benchmarks, regulatory requirements, and the evolving needs of clients.
• Develop and lead a high-performing team culture, holding staff accountable for results while providing support and professional growth opportunities. Establish and lead Employee Engagement goals and activities to promote a positive staff culture.
• Regularly report on program outcomes, financial status, and strategic initiatives to senior leadership, demonstrating clear accountability and progress.
• Ensure that all program facilities meet regulatory requirements and are maintained in a safe, clean and welcoming manner for all staff and visitors .
• Perform other duties as assigned.

PROGRAM/POSITION SPECIFIC DUTIES:

Employees working in the following program(s) or position(s) have responsibilities that are in addition to the above core duties and responsibilities. These include, but are not limited to:

My Sister's Place

• Supervises the management of services for the Samaritan Center.
• Supervises the management of the Learn to Earn Program to ensure effective coordination and accountable delivery of workforce development services at MSPWC.
• Supervises the Operations Manager, who directs facility maintenance and food service operations, ensuring a safe, clean, and supportive environment that meets the needs of clients and complies with organizational standards.
• Actively serves as a contributing member of the MSPWC Leadership Council, holding responsibility for strategic input, decision-making, and follow-through on council initiatives.

Partners with Operations Manager, Program Manager of the Samaritan Center, Program Manager of Case Management and the Volunteer Manager to ensure high-quality and consistent delivery of residential services, holding all involved parties accountable for performance and compliance

REQUIRED SKILLS & ABILITIES:

• Demonstrates excellent verbal and written communication skills, ensuring clarity and effectiveness in all interactions.
• Exhibits strong interpersonal skills with a courteous and professional demeanor towards staff, clients, and visitors.
• Acts with discretion, tact, and professionalism in all situations, maintaining confidentiality and integrity.
• Exhibits exceptional planning and organizational skills, ensuring tasks are executed efficiently .
• Possesses the ability to influence and engage staff, fostering motivation and teamwork .
• Utilizes effective conflict resolution skills to address issues and maintain a positive work environment .
• Apply strong critical thinking and problem-solving skills to navigate challenges and make informed decisions .
• Effectively prioritizes tasks and delegates activities as appropriate to ensure optimal workflow and productivity .
• Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook. Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• Hybrid work options are available, contingent upon business needs and performance expectations in alignment with the Agency's policy.
• Remaining in a stationary position, which may involve standing or sitting for extended periods, as required to complete tasks or duties associated with the role.
• Ascending or descending ladders, stairs, scaffolding, ramps, poles, or other similar structures as required to perform job tasks

EDUCATION & REQUIREMENTS:

• Bachelor's degree in human services, business, management, or related field.
• Seven (7) or more years of related experience of which five (5) years were in management capacity.
• An equivalent combination of education and experience may be considered.

Catholic Charities offers a competitive salary and benefits program.

• Health/Dental/Vision
• Vacation/sick/holiday pay
• 403(b) Retirement Plan with a discretionary employer contribution
• Tuition Advancement
• Paid Paternal Leave

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing, and self-care, and that believes that every person has infinite worth and promise.