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Product Design Manager
Customer.io
Date Posted:
9/1/2025
Remote Work Level:
100% Remote
Location:
Remote in Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Canada, Mexico or US National
Job Type:
Employee
Job Schedule:
Full-Time
Career Level:
Manager
Travel Required:
No specification
Education Level:
We're sorry, the employer did not include education information for this job.
Salary:
$170,000 - $195,000 Annually
Categories:
Design, Product Manager, Project Manager, Software Engineer, Content Writer
Benefits:
Unlimited or Flexible PTO, Health Insurance, Dental Insurance, Vision Insurance, Parental Leave, Career Development
About the Role
Title: Product Design Manager
Location: Americas Remote
Job Description:
We’re a product-led company on a mission to help our customers deliver magical communications at scale—and we’re hiring a Design Manager to help us shape the next generation of user experience for our platform.
About the Role
We’re seeking a collaborative, detail-obsessed, and outcome-driven Design Manager to lead our team of product and systems designers through a pivotal stage of growth.
As Design Manager, you’ll report directly to the VP of Product & Design and serve as the Directly Responsible Individual (DRI) for major initiatives like our information architecture overhaul and app redesign. You'll help us shift from reactive design delivery toward a more proactive, systematized, and quality-first design culture.
You’ll be responsible for driving clarity, increasing quality, and supporting the team in delivering experiences that feel as powerful and thoughtful as the platform behind them.
What You’ll Do
- Own high-impact design initiatives (IA overhaul, app UI evolution, and new AI workflows) as the design DRI.
- Manage and mentor a team of 3–6 product and systems designers.
- Drive design rituals (standups, reviews, async feedback) for alignment and velocity.
- Collaborate with PMs and Engineers on strategy, roadmap, and delivery.
- Uphold design quality across UX, UI, accessibility, and usability.
- Evolve our design system (Pluma) with scalable, documented components.
- Shape culture around feedback, inclusivity, and async-first communication.
What we’re looking for
- 10+ years in product design; 5+ years managing or mentoring designers.
- Proven leadership of complex initiatives (IA, redesigns, cross-platform work).
- Experience with design systems, component libraries, and Figma workflows.
- Strong communicator, especially in remote and async environments.
- Confident navigating 0→1 and iterative product design processes.
- Skilled in accessibility, responsive UI, and UX best practices.
- Background in B2B SaaS, MarTech, or data-rich product environments.
Compensation & Benefits
We believe in transparency. Starting salary for this role is $170k-$195k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Zone 1: $204k-$234k USD
Zone 2: $187k-$214k USD
Zone 3: $170k-$195k USD
Our Process
No gotchas. No trick questions. Just a thoughtful process built for mutual clarity:
- 30-minute video call with a Recruiter
- 30-minute video call with the HR Business Partner
- 1-hour video call Portfolio walkthrough + strategy Q&A with panel
- 1-hour video call with the Hiring Manager (VP of Product & Design)
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.