.NET Application Support Engineer

.NET Application Support Engineer

Job number: 00066104994

Travel required: No

Job category: Technology & Engineering

Location: New Jersey / Alpharetta / Atlanta / Louisville / United States

Employment type: Full-time

Work model: Hybrid

Job Description:

About the role

As a .NET Application Support Engineer, you will make an impact by ensuring seamless application maintenance, resolving complex customer issues, and driving continuous improvements in performance and security. You will be a valued member of the Technology & Engineering team and work collaboratively with cross-functional teams to deliver high-quality solutions.

In this role, you will:

• Act as the primary point of contact for escalated or complex customer inquiries and complaints that frontline staff cannot resolve.
• Analyze production issues and provide application maintenance support.
• Determine and prioritize maintenance work, including bug fixes, performance enhancements, and security updates.
• Monitor team performance, analyze metrics, and implement solutions to improve service levels and operational efficiency.
• Identify areas for process improvement, implement new workflows, and create training materials to enhance support services.
• Coordinate with other departments to ensure smooth information flow and alignment with strategic objectives.
• Manage work queues and ensure compliance with company policies and audit requirements.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client office. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

• Strong hands-on experience with .NET framework, including VB .NET and Windows Forms.
• Hands-on experience with MQ and Windows Services.
• Proven experience in building WebAPI solutions.
• Proficiency in SQL Server databases and Active Reports.
• Desired experience with Azure cloud services.

These will help you stand out

• Experience with CI/CD pipelines and DevOps practices.
• Knowledge of cloud-native application development and serverless architecture.
• Familiarity with Agile methodologies and tools like Jira or Azure DevOps.
• Strong problem-solving skills and ability to work independently in a fast-paced environment.
• Excellent communication and collaboration skills.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Salary and Other Compensation

The annual salary for this position is between $85,000 - $93,500, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.