Membership Associate

Online Membership Associate

005 Development and Membership - Tucson, Arizona (Remote)

Job Title: Online Membership Associate

Program: Membership & Development

Employment Type: [  ] Salary [ X ] Hourly (non-exempt – this position is eligible for over time)

                                   [ ] Part-time [X] Full-time

                                   [ ] Temporary [X] Regular

Reports to: Membership Director

Direct Reports to this position: N/A

Salary Range: $50,000 - $60,500

Location: Remote

Is this position in the Bargaining Unit?  [X] Yes [  ] No
Job Classification:
Development Associate
*Because this position is in the Bargaining Unit, some fees may be required depending on where the candidate lives as a condition of employment.

How to apply: Please apply online by completing our application and submitting a cover letter, resume, and reference list. The position will remain open until filled. Only applicants selected for interviews will be contacted. No telephone calls, please.

POSITION SUMMARY
The Online Membership Associate supports the fundraising and communications activities of the Center for Biological Diversity’s Development/Membership program. This position will increase constituent engagement, help acquire new donors and supporters, and help raise funds across digital channels. The Online Membership Associate is integral to the day-to-day operations of fundraising, advertising and marketing efforts on social media, petition sites, and other platforms and outlets to help engage the Center’s base of 1.8 million supporters and members and to expand that base significantly. This position communicates and collaborates with other Development, Membership, Conservation and Communications staff to create content promoting the Center’s work and mission.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Producing and optimizing landing pages, including petitions, donation forms, advocacy alerts, events and others;
• Producing high-quality fundraising emails, including writing, editing, graphic production, audience targeting, final email delivery and reporting;
• Working with the Online and Social Fundraising Director and Senior Content Producer, supporting the development and execution of results-based digital campaigns for lead generation, retargeting cultivation and donor upselling across Facebook, Instagram, Google and other ad platforms from start to finish -- campaign setup, creative production and reporting;
• Assist Online and Social Fundraising Director with social media engagement and listening, including customizing dashboards and reports to deliver actionable insights on paid ad campaigns; influencer identification and monitoring conversations to surface emerging trends; and translating analytics and listening insights to inform campaign planning and improving community engagement;
• Monitor comments, messages, and mentions across all active paid social media platforms, and respond to member inquiries and comments promptly, ensuring all interactions align with our brand voice and values;
• Engage in social conversations to build a positive and supportive community around our mission;
• Utilize data to drive strategies for list segmenting and audience targeting for ad campaigns and other communications;
• Build and maintain a system for tracking and managing prospective social media donors;
• In conjunction with Senior Content Producer, develop and produce high level strategic digital assets such as videos, graphics, and copy—for a variety of purposes, including digital ad campaigns and broader member engagement;
• Assisting Senior Content Producer with designing materials for supporter engagement such as quarterly reports and event invitations for both digital and print;
• Staying informed of trends in the digital, social media, and acquisition space to drive future acquisition and conversion initiatives;
• Perform other job-related duties as assigned.

ESSENTIAL QUALIFICATIONS AND SKILLS

• 3 to 5 years of experience in online advertising and fundraising.
• Familiarity with major social media and ad platforms (e.g., Instagram, Facebook, TikTok, Google, etc.).
• Strong written communication skills, with the ability to adapt tone and messaging for diverse audiences.
• Ability to quickly distill Center priorities and issues at the intersection of conservation, law, policy, and science into compelling and persuasive digital content.
• Must have familiarity with online, digital-fundraising landscape and fully understand what others in our space are doing.
• Experience in writing and production of HTML emails.
• A mission-minded self-starter able to work independently or collaboratively with a geographically distributed digital team and organization.
• Experience using graphic design platforms (e.g., Adobe Photoshop, Illustrator and InDesign) to create visually interesting and engaging images.
• Ability to work quickly and efficiently both individually and in a team.
• Skills in active listening, and ability to have empathetic conversations about topics including plants and animals, the natural world, biodiversity, and environmental justice.
• Demonstrated ability to complete detail-oriented work with a high level of accuracy.
• Experience with nonprofits, fundraising, sales, or customer service.
• Experience with databases such as EveryAction, NGP VAN, Revolution Online (ROI), Microsoft Access, Convio, Blackbaud, Salesforce or other fundraising databases.
• Experience with Facebook Ad Manager, Sprout Social Listening, and Google Ad Manager.

WORKING CONDITIONS

Seasonal increase in workload and potential increase in hours from April-May and November-January. Working with standard office equipment, such as a computer, printer, copier and scanner, as well as job-specific equipment, such as a remote check depositing scanner. Working remotely is allowed but the space must be conducive to keeping member information confidential, making calls and responding to emails in a timely fashion, and maintaining a productivity level equal to in-office hours.

PHYSICAL REQUIREMENTS

The ideal candidate must be able to complete all physical requirements of this job with or without a reasonable accommodation. This is not a complete description of all workplace conditions, and conditions are subject to change per the Organization’s discretion.

Cognitive

• Ability to process and analyze information: [  ] Rarely    [  ] Occasionally   [X  ] Frequently  
• Exchange accurate information: [  ] Rarely    [  ] Occasionally   [ X ] Frequently  
• Communicate and express oneself with others: [  ] Rarely    [  ] Occasionally   [X  ] Frequently  
• Interaction with other colleagues: [  ] Rarely    [  ] Occasionally   [ X ] Frequently  
• Interaction with the public/co-collaborators: [  ] Rarely    [  ] Occasionally   [ X ] Frequently  

Physical

• Reading (ingest data): [  ] Rarely    [  ] Occasionally   [X  ] Frequently  
• Working on a computer: [  ] Rarely    [  ] Occasionally   [  X] Frequently  
• Typing: [  ] Rarely    [  ] Occasionally   [X  ] Frequently  
• Writing by hand: [  ] Rarely    [ X ] Occasionally   [  ] Frequently  
• Sitting: [  ] Rarely    [  ] Occasionally   [  X] Frequently  
• Walking: [ X ] Rarely    [  ] Occasionally   [  ] Frequently  
• Standing: [  ] Rarely    [X  ] Occasionally   [  ] Frequently  
• Lift/Carry 0-25 lbs: [  ] Rarely    [  X] Occasionally   [  ] Frequently  
• Lift/Carry 25-75 lbs: [ X ] Rarely    [  ] Occasionally   [  ] Frequently  
• Climbing up or down stairs: [  ] Rarely    [  ] Occasionally   [  X] Frequently (in office)
• Bending: [ X] Rarely    [  ] Occasionally   [  ] Frequently  
• Squatting: [X] Rarely    [  ] Occasionally   [  ] Frequently  
• Reaching overhead: [ X ] Rarely    [  ] Occasionally   [  ] Frequently  
• Repetitive motions: [  ] Rarely    [  ] Occasionally   [ X ] Frequently  
• Ability to drive: [  ] Rarely    [  X] Occasionally   [  ] Frequently  

Location Conditions

• In person required (versus remote work): [  ] Rarely    [  ] Occasionally   [X ] Frequently  
• Travel required:  [ X ] Rarely    [  ] Occasionally   [  ] Frequently  
• Night or weekend work: [  ] Rarely    [ X ] Occasionally   [  ] Frequently  
• Work in outdoor conditions: [ X ] Rarely    [  ] Occasionally   [  ] Frequently  
•  

BENEFITS (Subject to change—see Handbook for more details)
For regular staff working 30+ hours a week

• Fully paid medical premiums for staff, and greatly discounted for families.
• Fully paid dental and vision premiums for staff and their families.
• Generous employer contribution to HSA and HRA’s.
• Lifestyle Spending Account (LSA) provided for reimbursement of eligible wellness expenses.
• Center paid premiums for Short Term and Long-Term Disability provided for all staff.
• Center paid premiums for Basic Life Insurance for all staff.
• Discounted premiums for pet discount program.

For all regular staff

• 403(b) plan with employer match and increasing employer paid contributions.
• Generous time off policies, including 13 paid holidays per year and 5 “personal” days awarded each year.
• Vacation accrual starts at a rate of 15 days annually, but it may be higher commensurate with experience, and paid sick days accrue at a rate of 10 days per year.
• Center Paid Time Off for parental leave, personal leave, caretaker leave and even pet caretaker leave.
• After 5 years of service, all employees receive a 12-week paid sabbatical.
• Relaxed work atmosphere and dress code.