Marketing Operations Manager

Title: Marketing Operations Manager

Location: New York City United States

Job Description:

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most-their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense.

The Role

We seek a talented Marketing Operations Manager to join our dynamic, fast-paced marketing team. You will play a vital role in supporting our marketing team and ensuring our campaigns are executed smoothly and efficiently.

In this role, you will facilitate collaboration across teams, help onboard new marketers, and manage project management, ops, and administrative tasks. Your contributions will significantly enhance operational efficiency, ultimately helping the team connect with our target audience and drive our mission forward.

This is a hybrid role. Candidates must be within commutable distance of New York City to be considered.

What You'll Do

• Project Management: In partnership with the campaign lead, assist in the planning, coordination, resource allocation, and execution of marketing projects, ensuring alignment with goals and timely delivery.

• Creative Traffic Control: In partnership with the creative team, oversee the workflow of creative projects, ensure briefs are adequately completed, and facilitate timely reviews and approvals while maintaining communication with key stakeholders across cross-functional teams.

• Onboarding Support: Assist in onboarding new team members, providing resources and guidance to help them integrate into the team culture and processes.

• Team Support: Organize team meetings/events, track action items, and follow up to ensure timely completion of key tasks. In partnership with the finance team, support the team on budget tracking.

• Admin Coordination: Manage key task lists and meeting bookings for the VP of Marketing for both external and internal purposes.

What You'll Bring

• 3+ years of experience in marketing project management, or a similar role, preferably in the healthcare or technology sectors.

• Strong organizational and multitasking abilities.

• Excellent written and verbal communication skills.

• Proficient in project management tools and marketing technologies

• Familiarity with creative processes and workflows.

• Detail-oriented with a focus on quality and efficiency.

• Proactive problem-solver with a positive, can-do attitude.

• Strong interpersonal skills with the ability to build relationships across teams.

We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you're interested in the role but aren't sure whether or not you're a good fit, we'd still like to hear from you.

Why Work at Abridge?

• Be a part of a trailblazing, mission-driven organization that is powering deeper understanding in healthcare through AI!

• Opportunity to work and grow with talented individuals and have ownership and impact at a high-growth startup.

• Flexible/Unlimited PTO - Salaried team members can take off as much approved time off as they need, plus 13 paid holidays

• Equity - For all salaried team members

• Medical insurance - We pay 100% of the premium for you + 75% for dependents. 3 Aetna plans to choose from.

• Dental & Vision insurance - We pay 100% of the premium for you + 75% for dependents. 2 Aetna plans to choose from.

• Flexible Spending (FSA) & Health Savings (HSA) Accounts

• Learning and Development budget - $3,000 per year for coaching, courses, workshops, conferences, etc.

• 401k Plan - Contribute pre-tax dollars toward retirement savings.

• Paid Parental Leave - 16 weeks paid parental leave, for all full-time employees

• Flexible working hours - We care more about what you accomplish than what specific hours you're working.

• Home Office Budget - We provide up to $1,600 in a one-time reimbursement to set up your home office.

• Sabbatical Leave - 30 days of paid Sabbatical Leave after 5 years of employment.

• ...Plus much more!

Life at Abridge

At Abridge, we're driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the "inverse" way in a legacy system-focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.

Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds-an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it's holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.