Manager Technical Program Management

Title: Manager Technical Program Management

Location: San Francisco, CA, United States

Job Description:

About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

We are seeking a Manager of Technical Program Management, to join our Video Engineering group and lead our dynamic team. Reporting to the Sr. Director, Technical Program Management, you will oversee a portfolio of programs dedicated to advancing video engineering services, ensuring a scalable and reliable video experience across various multiple Crunchyroll applications.  In this hands-on role, you will also apply your expertise in agile ceremonies, program management of software development, and video services release management to lead the achievement of company strategic objectives.

We are considering applicants for our San Fransisco, Culver City or Dallas office. 

A day in the life of our Technical Program Management Team:

• Manage multiple complex technical projects concurrently, focusing on video infrastructure development.
• Collaborate closely with cross-functional teams including Program Management, Product Management, Core Engineering, Quality, Infrastructure Engineering, and Product Design to promote and evolve processes for synchronized delivery.
• Build and lead a team of program managers assigned to various backend services, promoting development and growth.
• Facilitate scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to drive team accountability, transparency, and continuous improvement.
• Plan and execute high-impact programs, overseeing progress and coordinating release plans across multiple engineering initiatives.
• Proactively identify and mitigate program risks, remove blockers, and seek leadership support when necessary.
• Collaborate with multiple teams to identify and manage dependencies early, working with stakeholders to address them effectively.
• Communicate program and initiative status effectively to leadership, ensuring clarity and alignment.

About You

• 4+ years of experience in technical program management and 3+ years of management experience, with a strong emphasis in software development. Video engineering, specifically, is a plus.
• Proven experience leading a team of Program Managers to deliver cross-functional solutions.
• Demonstrated experience leading large and complex programs, delivering technical solutions across multiple project teams.
• Collaborative approach in defining both short-term and long-term technical strategies.
• Solid background in software development processes and Agile SDLC.
• Ability to navigate contending product and technical priorities, identifying options and trade-offs effectively.
• Proficiency in defining outcomes, creating plans, qualifying success, mitigating risks, and communicating with multiple team members.
• Ability to thrive in a fast-paced, dynamic environment, with quick adaptation to changing priorities.
• Experience in designing and implementing cross-functional process changes.
• Excellent verbal and written communication skills, with the ability to convey technical information to non-technical audiences effectively.
• Quick learner, innovative, proactive, flexible, and adaptable.
• Bachelor's degree in Computer Science, Engineering, or related technical field
• Prior experience in a software development role is a plus.

About the Team

The Video Engineering teams are dedicated to building and maintaining the video infrastructure of the Crunchyroll application ecosystem, ensuring a top-tier anime experience for our global audience. Our mission is to deliver a robust and dependable video experience that captivates and engages our viewers, partners, and team members. We embody Crunchyroll's collaborative spirit and work with various teams to engineer scalable solutions that can be shared across all application platforms.

The Program Management Organization is a distributed team responsible for orchestrating Crunchyroll’s initiatives. We work to standardize Agile methodologies for the organization, promote process improvements, and lead cross-team communications. Committed to innovation and collaboration, our team strives to deliver exceptional results and maintain Crunchyroll's position as the leading provider of anime and manga content worldwide.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.

Pay Transparency - San Francisco, CA

$145,338—$181,673 USD

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.

• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Service. We serve our community with humility, enabling joy and belonging for others.

• Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.