Learning and Development Coordinator

Title: Learning & Development Coordinator (hybrid)

Location: SeaTac, Washington 

Categories: Administrative  

ReqID 2564-2024

Job Description:

New!  Northwest Kidney Centers is hiring a Learning & Development Coordinator to join our People Team in Burien, WA.  This is a hybrid role.  The position will initially be onsite more for training and also as needed to support ongoing learning initiatives.    

Full-time, Non-Exempt

Purpose
The Learning and Development Coordinator (LDC) assists in coordinating educational activities that support NKC's goals, compliance, and development framework. This role provides essential administrative support to the Learning & Development Manager, People Team leadership & internal stakeholders.

Essential Functions:

Learning Management System (LMS)

• Serve as the main point of contact for NKC's Learning Management System (LMS), ensuring data integrity, new user access, assignment of new hire and ongoing compliance trainings, and reporting to stakeholders.
• Provide LMS support to learners, leaders, and stakeholders, including troubleshooting and addressing access questions.
• Support training needs and curriculum strategies aligned with organizational objectives and compliance requirements.
• Generate LMS reports for the Learning and Development team and other staff members as needed.
• Collaborate with subject matter experts, the L&D Manager, and leadership to leverage resources and best practices.
• Share feedback with the L&D Manager on tools, resources, training, and learning experiences.
• Assist or facilitate orientation sessions for new hires.
• Administer Learning & Development information on K-Net and apply for continuing education units (CEUs) for applicable training courses.
• Develop and implement an onboarding program in collaboration with the leadership team for new hires and those transitioning into new roles.

Onboarding & Employee Experience 

• Act as the primary point of contact for NKC employees, leaders, and internal stakeholders, managing inquiries and scheduling needs through the People Team Ticketing System.
• Manage the schedule and preparation for New Employee Orientations (NEO), coordinating with external training vendors for logistics, registration, and communication.
• Support the creation and rollout of tailored onboarding plans for each role in NKC by partnering with People Team leadership and stakeholders.
• Administer employee programs such as tuition reimbursement and scholarships, and research monthly learning opportunities for staff.
• Provide administrative support to training cohorts and assist the Learning & Development team with various workstreams.
• Create training documents and presentations, demonstrating proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and L&D tools.
• Coordinate, track, communicate, and market the training calendar, initiatives, and events in collaboration with the L&D Manager and internal communications team.
• Analyze and evaluate current work processes to identify inefficiencies, propose recommendations for improvements, and coordinate with cross-functional teams to implement changes.
• Provide phone support and respond to inquiries via the People Team ticketing system.
• Participate in People Team and NKC organizational initiatives and strategies.
• Be available onsite to support NKC learning initiatives as needed.
• Perform other duties as assigned.

Required Qualifications

• Bachelor’s degree in education, human resources, or equivalent experience.
• Minimum of two years of experience in human resources, training/learning & development, or administrative support in an office environment.
• Proficient in MS Office Suite; strong preference for experience with Learning Management Systems (e.g., MedTrainer) and adult learning theories.

Preferred Qualifications

• Experience in teacher/trainer roles

Benefit offerings for eligible employees (.6-1.0 FTE): 

• Choice of 3 medical insurance plans through Kaiser Permanente (PPO, HMO & HDHP), Delta Dental, Vision Services Plan, 401k Retirement match, Discretionary match, Disability benefits such as Short-term & Long-term Plans, Life & AD&D Plans, Tuition Reimbursement of up to $4,000 annually, Employee Assistance Program, Flexible Spending Account, Health Savings Account, 100% Transportation Commute Subsidy, Paid Time Off includes PTO and 8 Holidays. PTO will accrue bi-weekly and will be pro-rated based on the FTE.  The accrual rate will be 8.93 hours each bi-weekly pay period for staff.  

Founded in 1962 as the world’s first outpatient dialysis provider, Northwest Kidney Centers operates 20 dialysis clinics across the Puget Sound region in addition to hospital-based services and a large home-based dialysis program. We are a not-for-profit, community-based organization and consistently rank among the top dialysis providers in the United States in quality of care, patient outcomes and transplant rates.

At Northwest Kidney Centers, teamwork, integrity, respect, excellence and stewardship guide our approach to how we work. We differentiate ourselves by our patient centered approach and active commitment to advancing kidney research and dialysis innovation.  Key to our success is the compassion and expertise of our dedicated team of staff that care for those we serve. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Salary Range: 21C $28.85 - $34.86 - $40.87