Lead Case Aide Coordinator

Title: Lead Case Aide Coordinator - JOR

Job Location: Columbus, OH

Job Description:

Salary Range: Undisclosed

Job Category: Nonprofit - Social Services

National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency.

We know you are compassionate and dedicated to serving your clients and communities and NYAP is dedicated to providing support to those who join our team! We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families.

Working At NYAP

• NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members.
• 22 Days Off Each Year! Plus 11 Paid Holidays Per Year!
• Healthcare Benefits for you and your family
• Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!
• Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU's and ongoing trainings/education

Lead Case Aide Coordinator

Reporting Relationship: Lead Case Manager or designee

Position Summary

Lead Case Aide Coordinators work closely with case managers, leads, unification specialists and other staff in effecting ORR's 7 Day Case Management policies and providing supervision to case aides supporting 7 day case management scheduling. The Lead Case Aide Coordinator is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours and weekends.

RESPONSIBILITIES

The Lead Case Aide Coordinator will perform duties including, but not limited to:

• Work alongside program case management team in supporting ORR's 7 Day Case Management policy requirements, and provide supervision to case aides assigned to after hours, weekend and holidays;
• Provide supervision to case aides supporting 7 day case management scheduling, to include after hours, weekends and holidays;
• Responsible for timely submission of records request to ORR and to ensure compliance with records requests process, maintenance of records data per ORR's/NYAP's/NAR's records management policies;
• Ensure case management documentation is timely uploaded to ORR's system of record to wit: UC Portal and NYAP's Evolv system;
• Maintain daily ongoing support of case management efforts at unification and reunification of children with potential sponsors, including assisting with completion of searches, background checks, CA/N checks, and other various case management activities;
• Assist with maintenance of case files and completion of intake and discharge packages;
• Support the coordination of legal service providers (LSP) "Know Your Rights' presentations and legal screenings;
• Provide ongoing case aide support to foster parent licensing, clinical and medical teams when needed;
• Assist Program with coordination of travel for children and staff;
• Support case management with intake case files and required intake documentation;
• Ability to prioritize work and be a deadline-driven self-starter capable of juggling multiple priorities at once and executing each to completion despite obstacles;
• Demonstrated ability to service a diverse group of clients;
• Ability to work independently and exercise a high level of confidentiality;
• Proven experience and high level of comfortability operating technology and learning new software applications;
• Perform other additional responsibilities as required.

MINIMUM QUALIFICATIONS

• BA or BS Degree required.
• Bilingual English/Spanish fluency required.
• Understand ORR Policies and Procedures.
• Proficient use of desktop and laptop computers, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.
• Position may be remote or on-site.

PHYSICAL DEMANDS

• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

We are an Equal Opportunity Employer who celebrates diversity and are committed to creating an inclusive environment for all employees by prohibiting discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.