Intake Coordinator

Title: Intake Coordinator

Location: MN-Saint Cloud

• Location 911 18th Street North, Saint Cloud, MN, 56303, United States
• Base Pay $16.00 - $20.00 / Hour
• Required Degree  2 Year Degree
• Manage Others No
• Minimum Experience 2 Years

The Financial & Housing Counseling Intake Coordinator is responsible for intake interviews of potential counseling clients, explaining the numerous program offerings and fees to potential clients, initial scheduling with appropriate financial counselor, entering data, explaining payment options to client and maintaining client records in client management system as well as various spreadsheets. Also responsible for various tasks relative to the program operations including compiling reports for the program, state and federal regulators and grant funders. This position will also open and close physical and electronic client files.

Part time - 25 hours/week (flexible hours)

Eligible for benefits

Can be hybrid!

Minimum requirements:

Education: Two (2) years post-secondary education degree in a human service or legal field.

Job Related Experience: Two (2) years experience in a customer service, health care, financial, or legal fields working with individuals in stressful situations. Social Service experience preferred.

Key Responsibilities:

A. Intake & Scheduling :

1. Explains services to potential clients, fees, and client responsibilities.

2. Interviews clients to obtain information and complete Intake Form.

3. Obtains financial and demographic information for a complete file.

4. Sends information letter and packet to client.

5. Determines appropriate counselor based on scheduling protocol and availability; cancels appointments; reschedules appointments.

6. Enters client data in computer database, clients management systems

B. File Maintenance/Data Reporting/Client Surveys

1. Opens and closes client files.

2. Records impacts and outcomes documented by the counselors in client management systems and spreadsheets.

3. Pulls data for reporting; creates and sends out client satisfaction and outcome surveys.

C. Outreach & Marketing Activities

1. Attends outreach & marketing events lead by FHC as directed by supervisor.

2. Develops and gathers marketing materials for distribution at events.

What can we offer:

We offer a comprehensive benefit package that includes:

17 days of PTO during your first year

5 days of Extended Paid Leave

8 paid holidays

Health insurance options to allow you the opportunity to elect a plan to meet your medical needs

Preventative Dental

Life Insurance

Short Term & Long Term Disability

Waive off Credit for employees who already have a group health insurance plan

Wellness Benefits including Health Club Reimbursement

401k Plan with a match

the Federal Public Service Student Loan Forgiveness Program