Insurance Expert

Title: US Insurance Expert

Location: United States

Type: Full-time

Workplace: remote

Category: Customer Support

Job Description:

Join Our Mission: Help the Helpers with Jane

At Jane, we’re all about fostering growth, spreading delight, and serving the healthcare community. We simplify the lives of healthcare practitioners and their patients every day - and we’re looking for an experienced US Insurance Expert ready to jump in and help us do that even better.

Success in Jane means collaborating with your team, delivering an aligned result with efficiency and quality, communicating clearly and openly, and embracing continuous improvement. Jane is a remote-first company, and this role is open to candidates across the United States.

Your Role in Our Journey

In 2023, Jane reached an exciting milestone by integrating with Claim.MD, making the US insurance billing experience simpler for our customers. We’re now expanding our in-house expertise to strengthen support, training, and learning across our teams and customer base.

As our US Insurance Expert, you’ll leverage your deep Revenue Cycle experience to educate, support, and elevate how Jane and our customers navigate insurance billing. You’ll be the go-to authority for complex cases, content creation, and internal enablement.

Learn More About Us

We’re founder-led, which means staying true to our values while keeping our eyes on the horizon. Our product enables the likes of physical therapists, mental health professionals, chiropractors and many more. It helps them to digitally streamline their practices with features like online booking, medical charting, scheduling, telehealth, secure payments and billing. Curious? Check out more features here.

We set the bar high, both for the quality of our work and how we treat each other and our customers. It's our customers who keep us striving for better, never settling for less and always improving. And for us, it’s just not about your past achievements or speedy work; we value curiosity, problem-solving skills, and an eagerness to learn.

Jane offers a level of autonomy and flexibility to balance work and life. Need to block out time to pick up the kids? Go for it. That's normal here. And yes, we have a Slack channel for parents, but we've also got channels dedicated to plants, furry friends, food, pride, wellness - you get the idea! While we love to connect virtually, the Jane team also connects in person throughout the year. That comes in the form of departmental get-togethers or company retreats. We're on the search for folks who are ready to dive in and become part of our journey toward making healthcare professionals' lives easier.

We believe in collaboration, humility, and keeping a growth mindset. We're looking for people who can embrace our way of working, which often means being flexible and open to change. So, if after reading this, you feel excited about the opportunity — all in the name of helping those who help others — reach out to us to learn more.

You can also learn more about Jane as a company and a product by checking out our Glassdoor reviews and our Capterra reviews.

If you're excited by our growth, ready to contribute to a challenging yet rewarding environment, and eager to be a disruptor alongside a team of talented individuals, then we can't wait to meet you!

The Impact You Could Have

• Be the internal insurance authority - You’ll act as the go-to person for escalations, reviewing complex claim rejections and denials and helping our Support team identify root causes rather than one-off fixes.
• Educate and empower - You will help create clear, engaging learning content and guides for both customers and internal teams fostering continuous learning and development within the team.
• Lead escalations - You will support our team by resolving complex US insurance billing and rejection issues quickly and empathetically.
• Champion clinic confidence - Be a direct partner with clinics that need additional guidance - whether they’re onboarding or troubleshooting advanced billing setups - to ensure they feel supported and capable when using Jane’s insurance tools.
• Identify trends and insights - You will meticulously review support cases, find knowledge gaps, and collaborate cross-functionally to improve tools and workflows.
• Cross-collaboration - You’ll be the connective thread between teams at Jane - translating customer billing pain points into insights for Product, supporting education and enablement with up-to-date training material, and advising our Support teams on complex insurance workflows. Your ability to bridge communication between technical and operational teams will ensure that our billing tools evolve with accuracy and empathy.
• Support Jane’s Billing Service - You will provide expert input on complex billing questions, contribute to quality assurance, and participate in team training to ensure the service remains accurate, scalable, and trusted by clinics.
• Lead improvement from within - You will identify opportunities to simplify internal processes, close knowledge gaps, or strengthen cross-team alignment. You’ll take ownership of internal projects that improve how Jane supports our clinics and how our teams collaborate.

The Experience We Feel We Need

• 7+ years of full Revenue Cycle experience as a biller within the United States - ideally with Physical Therapy, Chiropractic, or Acupuncture practices.
• Strong understanding of Commercial, BCBS, Medicaid, and Medicare billing requirements - and how they vary across states.
• Proven experience with provider credentialing and enrollment, eligibility checks, and prior authorizations.
• Deep expertise in claim submission and follow-up, including managing rejections, denials, disputes, and patient collections across multiple payer types (commercial, auto, Medicare/Medicaid, personal injury).
• Familiarity with EDI workflows and clearinghouse processes (experience with Claim.MD is a plus).
• Experience educating or training others in medical billing, coding, or credentialing - whether formally or through peer mentorship, with an ability to turn complex information into approachable learning.
• Comfortable acting as the escalation point for internal and customer-facing billing inquiries, bringing both expertise and calm to high-stakes situations.
• Naturally collaborative, working cross-functionally with Support, Product, Community, and Billing Service teams to ensure billing best practices are consistent, scalable, and accurate.
• Continuous learner who stays connected to real-world billing changes, payer updates, and evolving compliance requirements.
• A true improver - someone who identifies gaps, builds processes, and documents what they learn to make things easier for others.
• Human and helpful communicator who can balance technical accuracy with empathy, clarity, and patience.
• Comfortable working in a fast-paced, evolving environment, where ambiguity is normal and growth is constant.

Compensation & Benefits

Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This is reflected by a strong starting annual salary of $72,000 USD for the US Insurance Expert role at Jane. You’ll be eligible for a salary increase each year on your work anniversary that will reflect the hard work you’ll be doing to meet our customers’ high bar and the growth you’ll be experiencing in a fast-paced, high growth environment.

At Jane, we offer flexible benefits options that includes a range of health, dental, and vision plans, with a 100% employer-paid option. Employees have access to income protection through life insurance and disability coverage, and can choose between an FSA or HSA (with the high deductible plan option) for medical expenses. Our well-being perks feature services like One Medical for virtual care, Spring Health for personalized mental health support, XP Health for vision care, and much more to support your overall health and wellness.

At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We believe it’s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace.

We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves.

Employment decisions are made based on how a candidate’s skills and experiences match the role and what they bring to the Jane community, assessed through a fair interview process.

We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.