Head of Team Development and Performance

Title: Head of Team Development & Performance

Location: London England GB

Workplace: Hybrid remote

HybridHRSWU

London, England, United Kingdom

Job Description:

Head of Team Development & Performance

Function(s): People Development, Internal Marketing, Culture, Career Progression, Training Coordination.
Reports to: Group Managing Director
Location: London
Working Pattern: Hybrid - 3 days a week within the office.
Salary: Competitive, based on experience.

About Us:

We are a group of fast-growing performance, creative, and e-commerce companies: Soar With Us, Hambi Media, Launch With Us, and For You Advertising. Together, we partner with some of the UK’s most ambitious brands, delivering breakthrough advertising, growth strategy, and creative campaigns. 

With a collective team of 80+ A-Players, we’ve profitably spent more than £500m on Meta, Google, and TikTok ads, and we’re only just getting started.

As Head of Team Development & Performance you’ll play an essential role in overseeing the people operations across the group. Supporting everything from hiring and new employee onboarding, progression and development plans, internal communication strategy, and coordinating a robust team social calendar.

From onboarding through progression to off-boarding, you’ll ensure that every employee has a world-class experience. You’ll shape benefits, policies, and frameworks, coordinate with leadership on workforce planning, and most importantly, embed a people-first culture across every brand.

Our Values:

• 
  Extreme Ownership: Taking responsibility for every outcome within your control.


• 
  Radical Curiosity: Challenging assumptions and exploring what’s next to drive smarter, more innovative results.


• 
  Kind Candour: Saying what needs to be said with honesty, empathy, and purpose.


• 
  Client-Centricity: Thinking like owners, acting in our clients’ best interests, always.

 

Requirements

You…

• Are a people-first leader with a passion for building great cultures.

• Are a strategic thinker who can also roll up their sleeves and deliver.

• Are commercially minded and able to balance employee needs with business goals.

• Are a skilled communicator, coach, and relationship builder at every level.

• Are a proactive problem-solver who thrives in a fast-paced, multi-brand environment.

• Have 7+ years experience in people development or senior HR roles (in creative/agency environments)
   

Core Responsibilities:

To build and lead a commercially-driven people function that directly impacts retention, client performance, and client excellence. You will act as the connective layer between leadership and the wider team - ensuring our values are embedded, progression frameworks are upheld, and people development becomes a consistent driver of agency growth.

People Development & Progression

• Design, maintain, and oversee career progression frameworks across the Group.


• Lead annual salary and compensation review cycles.


• Ensure management teams consistently apply progression and development structures.


• Partner with leadership on succession planning and long-term talent growth.

Culture & Internal Marketing

• Act as custodian of culture - embedding Group values into everyday behaviours.


• Own the internal marketing strategy (internal comms, recognition, culture campaigns), coordinating Leadership involvement.


• Lead engagement initiatives: office engagement, events, socials, recognition schemes, and feedback loops.

 

Training & Learning

• Build and manage internal training schedules (leadership, skills development, client excellence).


• Partner with managers to identify capability gaps and deploy targeted L&D programmes.


• Track and report on training impact against performance outcomes.

People Operations & Hiring

• Support on hiring decisions, workforce planning, and talent pipeline strategy.


• Oversee employee onboarding and off-boarding, ensuring consistency of experience.


• Provide support and relevant coaching to Management on sensitive people decisions, ensuring fairness and commercial balance.


• Act as a point of escalation for complex HR matters, including disciplinary, grievances, and performance management, while ensuring full legal compliance.

Leadership & Commercial Impact

• Be a trusted partner at the leadership table, advising on people-related strategy.


• Drive initiatives that improve retention, client delivery standards, and commercial performance.


• Regularly present insights and recommendations to the Group Managing Director

 

What Success Looks Like:

6 Months:

• You are fully embedded as a trusted partner to leadership and the wider team.


• Internal marketing strategy is in place and engagement initiatives made live.


• Training schedule launched and uptake measured.

 

12 Months:

• Career progression frameworks are fully operational across departments.


• Retention rates improved and directly linked to improved client delivery.


• Recognised as the cultural and developmental driver within the Group.

 

24 Months:

• Recognised as a culture leader, shaping the group’s reputation as one of the best places to work in e-commerce and advertising.


• Built a scalable people function capable of supporting rapid growth across multiple agencies.


• Partnering on long-term workforce planning, succession, and organisational design.

 

Benefits

We believe looking after our people goes beyond the basics. That’s why across the group, we offer:

 

• 26 days annual leave (including your birthday off, and additional days for long-term service).


• Private Health Insurance (with wellness perks and rewards, available after 6 months).


• Life Insurance & Smart Health Services (including 24/7 virtual GP and wellbeing support).


• Cash Plan (reimbursement for dental, optical, physiotherapy and other healthcare expenses).


• Company Pension (auto-enrolment with employer contributions).


• Professional Development Fund (courses, certifications, and resources to support career growth).


• End of Year Bonus Scheme


• Kudos Recognition Platform (peer-to-peer recognition across the group).


• Hybrid & Remote Working options.


• Work Abroad Scheme (up to 30 days at a time).


• Regular Company Events & Team Socials to bring our brands together.