Engagement Representative

Title: Engagement Representative

Location: Virtual Ontario Canada

Type: Regular

Category: Delivery

Job Description:

Amazing Opportunity and Great Place to Work!

Come make a difference and consider this unique opportunity to step into a rewarding career.

Our Story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values

Champion People - be empathetic and help create a place where everyone belongs.
Grow with purpose - be inspired by our higher calling of improving lives.
Be Alight - act with integrity, be real and empower others.
It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com

About the Role

Engagement Representative will collaborate with clients and employees to provide health and welfare education at events. Responsibilities include supporting the client team, ensuring accurate information delivery, and collaborating with vendors. This role also involves problem-solving, project work, analysis, process improvements, and colleague training. serves as a key client-facing contact accountable for information quality.

Responsibilities

• Delivering benefits presentations at New Employee Onboarding sessions and intern orientations. Provide high touch on-boarding & off-boarding orientations to Executives
• Providing benefits training to client internal partners such as recruiters and executive admin staff. Participate in Annual Enrolment benefits enrolment sessions in -person or as a panellist WebEx.
• Serving as a benefits representative at corporate events such as annual Health Savings Events & recruiting fairs. Assist with special benefits and administration project work.
• Providing high touch benefits support with Acquisitions and Limited Restructures. May include on-site face-to face meetings or WebEx
• Helping measure and evaluate success of engagement approach (surveys, etc.) and helps monitor employee satisfaction
• Partnering with client to review benefits communication materials. Including presentations, guides, emails and other engagement mediums such as portal and mobile apps
• Assisting in reviewing/updating Knowledge Management. Assists with information share with call center based on client, service delivery and user experience initiatives.
• Providing input to call center training based on employee feedback and participate in monthly call calibrations
• Partnering with vendors to identify educational and engagement opportunities. Help the call center promote programs and campaigns

Requirements

• Possess equivalent work experience or 4 years bachelor's
• Possess Minimum of 2-3 years of previous H&W benefits and/or HR/customer service experience
• Possess verbal and written communication skills. Can articulate and convey complex concepts via clear oral and written communication
• Possess critical thinking, problem-solving skills, reasoning and analytical skills
• Possess learning agility and desire to keenly pursue new knowledge and keeps up with changes
• Be willing to travel up to 25% of the time.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure that people with disabilities are provided with reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodation to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

49,400 CAD

Maximum :

78,500 CAD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.