Educator Consultant - Access and Enrollment

Title: Educator Consultant- Access & Enrollment

Location: Seattle United States

Salary: $41.21 - $52.23 Hourly

Job Type: Career Service, Full Time, 40 hrs/week

Job Number: 2025SMD25566

Department: DPH - Public Health

Division: Community Health Services

Job Description:

Summary

Public Health - Access & Outreach program is seeking an Education Consultant I (Educator Consultant - Access & Enrollment) to join its innovative team! With support from the PPMIV, this position will work alongside Healthcare Navigators, Public Health Center management and staff, and the Billing and Revenue Unit to develop, test, and implement quality improvement strategies to ensure all Public Health clients know about insurance options they may be eligible for either at the time of service or through follow-up. This position will participate in providing direct services to clients through the strategies implemented and may float to sites as needed to reduce gaps in access. Evenings and weekends are mandatory for this position.

Background

ABOUT COMMUNITY HEALTH SERVICES

Community Health Services strengthens King County's health care safety net by ensuring access to equitable and racially just health care services. The Access & Outreach program ensures that residents have access to health insurance, and other public benefits, identifies and removes barriers to enrollment and works to eliminate health disparities and inequities.

Note: This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months.

Commitment To Equity and Social Justice

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all - in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

Work Schedule

Typical work schedule is Monday through Friday, 8:00 am to 5:00 pm, however, schedules are flexible; some hybrid work; some evening; weekends. This

is a Non-Exempt position and is subject to the provisions of the Fair Labor

Standards Act and is overtime eligible.

Work Location

The Access & Outreach Program works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is Downtown Public Health Center located at 2124 4th Avenue, Seattle 98104.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Job Duties

• Providing education and eligibility screening or referral for health insurance, transportation discount programs, energy assistance programs, Breast and Cervical Health Program, King County Adult Dental Program, Basic Food and other programs or resources as needed.
• Providing application assistance or direct enrollment services to clients for: Apple Health, Qualified Health Plans, Orca Lift, DSHS programs, and other programs as needed.
• Providing community-based or staff-based presentations on our services and/or eligibility for various programs.
• Conducting outreach throughout King County at health fairs, libraries, schools, and other community-based organizations.
• Answering the Community Health Access Program (CHAP) phone line and assisting clients in navigating services.
• Providing support to navigators throughout King County to troubleshoot WA HealthPlanFinder applications.
• Developing data to show the effectiveness of strategies implemented.
• Pulling and distributing outreach reports.
• Participating in quality improvement workgroups.
• Data entry of outreach outcomes into EPIC and Access and Outreach Database.
• Backing up and providing support to Healthcare Navigators based in the Public Health Centers.
• Maintaining quality assurance by creating timelines and communication workflows.
• Travel to various locations in King County. Work some evenings and weekends.

Experience, Qualifications, Knowledge, Skills

Our ideal candidate will demonstrate the following (Minimum):

• Experience conducting outreach and enrolling clients into Apple Health and Qualified Health Plans.
• Certified Navigator II by WA Health Benefit Exchange. Public Health employees will have 30 days to get the certification. A&O provides training and certification.
• Experience using EPIC.
• Experience doing presentations and leading groups preferred.
• Excellent communication skills (oral and written).
• Demonstrated flexibility and experience working in a variety of settings.
• Skilled in relating to and working with clients from various cultures, racial and social and economic status.
• Ability to travel to various Public Health Centers.
• Ability to work well independently and within a team setting.
• Ability to work flexible work schedule which may include evenings and weekends.

The most competitive applicants will have the following experiences and qualifications (Desired):

• Experience working at a Public Health Center.
• Skilled in Microsoft Word, Excel, and Outlook.
• Experience leading teams or projects.

Supplemental Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Necessary Special Requirements

• The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
• The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
• For more information on our selection process, please refer to www.kingcounty.gov/depts/health/jobs/hiring. For tips on interviewing, please visit https://www.kingcounty.gov/~/media/audience/employees/learning-and-development/Interview_Tips.ashx?la=en.
• Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
• Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
• Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
• Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
• When Public Health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department.
• If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact your recruiter listed on this job announcement.

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
• Transportation program and ORCA transit pass
• 12 paid holidays each year plus two personal holidays
• Generous vacation and paid sick leave
• Paid parental, family and medical, and volunteer leaves
• Flexible Spending Account
• Wellness programs
• Onsite activity centers
• Employee Giving Program
• Employee assistance programs
• Flexible schedules and telecommuting options, depending on position
• Training and career development programs

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page.

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.