EAM Specialist

EAM Specialist

Job Category: Engineering, Technical Analysis & Support

Requisition Number: EAMSP007100

• Full-Time
• Remote

• Issaquah
  Issaquah, WA 98027, USA

Job Details

Description

As the largest independent operator of power facilities in the industry, we’ve come to be viewed as an employer of choice. We strive to attract and retain employees by offering competitive compensation, a comprehensive benefits package (including retirement) and promotional opportunities.

Summary

The EAM Specialist will maintain and support Enterprise IBM Maximo Application Suite in power generation facilities.  Plan, develop, and execute plant specific training programs designed to maximize the effectiveness of Maximo’s operation.  Establish preventive maintenance schedules and procedures utilizing vendor supplied documentation and good judgment and produce and conduct training courses both online and in person.

Primary Duties

• Manage user support requests through Maximo for Service Providers
• Conduct weekly meetings with multiple locations that utilize Maximo on-premise and in the cloud hosted environments to communicate best practices, give on-the-spot training and review issues and resolutions times
• Coordinate with team members to ensure tickets are being directed to appropriate personnel for resolution and to ensure tickets are being processed in a timely manner
• Troubleshoot Maximo software for both on-site and cloud deployed environments through direct URL access and through remote access. Must be able to navigate VPN and RDPs in multiple environments.
• Maintain security standards using password management and two factor authentication tools
• Load plant-specific assets, locations, inventory items, historical purchasing, work orders, and inventory transactional data into Maximo using Maximo Integration Framework (MIF). Implement purchasing and inventory control methods through configurations, workflow development and implementation, and security rules
• Assist in establishing priorities, resolve technical problems, and maintain standardized documentation for supported sites
• Administer Maximo network through set up and deletion of users, maintenance of user security, and table administration
• Assist in support and training roles including writing quarterly articles for publication, developing, and conducting webinars, and sharing knowledge with other team members on Maximo usage and techniques
• Recommend new procedures to improve Maximo usability at the plant level and overall workflow efficiency at the team level
• Develop and conduct training sessions (traditional classroom, face-to-face and hands-on demonstrations) that provide plant personnel with a thorough understanding of all aspects of Maximo
• Work with the EAM team to conduct training and troubleshooting duties. Coordinate with sites to determine current and future needs and work with other team members to resolve all site requests
• Enter all support tickets and hours through Maximo for Service Providers using locations, assets, people, and service requests

Working Relationships

The EAM Specialist will report directly to the EAM Supervisor. They will collaborate with both the EAM Supervisor and the EAM Project Engineers, receiving assignments from both.

Compensation 

The initial compensation range is $74,200 - $85,300.

Job Qualifications:

• Education: High School diploma or equivalent.

• Preferred Education: Bachelor’s degree in computer science, engineering or equivalent from an accredited college or university recognized by the United States Department of Education or equivalent.

• Years of Experience: Minimum 1 year of experience in the development of technical documents and/or training materials.

• Preferred Experience:
  • Experience creating and modifying reports using SQL language
  • Experience in configuring Maximo using Database Configuration, Application Designer, and Workflow Designer
  • Experience in Conditional Expression Manager, System Properties, Domains, Actions, Roles, Escalations, Cron Task Setup, Attached Documents Configuration and Logging
  • Knowledge of reporting tools such as BIRT, Cognos Reports, PowerBi
  • Administrative experience in IBM Maximo Application Suite v. 9.1

• Software/Equipment Knowledge:
  • Experience in any programming language (preferred Jython, Python or Java)
  • Sold technical skills in Microsoft SQL & MS Excel

• Other Considerations:
  • Excellent writing and analytical skills and an ability to communicate information in both formal and informal settings
  • Able to creatively troubleshoot issues and questions from both site staff and other EAM staff
  • Able to train groups of users in a classroom and remote Teams environment
  • Able to prioritize and triage customer support tickets and communicate status, completion time, and any training to mitigate future tickets to the clients in a professional and friendly manner
  • Overall understanding of the interrelationships and coordination of purchasing, inventory control, and maintenance functions, and the ability to formulate and communicate thoughts and ideas developed in an engineering context into maintenance procedures (preferred)

Physical Requirements and Working Conditions

We offer a flexible work schedule which may include travel.

Ability to sit for long periods of time, ability to communicate verbally, and in writing, and ability to handle long periods of screen time.