Digital Service Expert

Title: Digital Service Expert (Web Experiences) Remote From Anywhere In CO

Salary: $130,000.00 Annually

Location: Statewide, CO

Job Type: Full Time

Together, we innovate for a stronger Colorado

The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.

Watch this video to learn about how OIT is thinking differently!  

TERM-LIMITED POSITION: This position is term-limited with an anticipated end date of three years from the time of hire with some opportunity for a one-year extension.  This position is eligible for State employee benefits and may be extended as the situation warrants. This video explains the many benefits of working at the State of Colorado on a term-limited basis. 

IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience, OIT's hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT's hiring team. 

The Digital Service Expert serves as a technical lead, web experience expert, and plays a critical role in Colorado's mission of delivering radically transformed web experiences that provide fast, secure, and personalized government services. This position will be essential to Colorado's ambitious digital government transformation initiatives, working under accelerated timelines to pilot and launch entirely new digital government experiences.

As a senior engineer and digital transformation strategist, you will lead the technical vision and execution of Colorado's new web experiences, with deep expertise in Drupal, modern web technologies, and government digital service delivery. You'll collaborate intensively with pilot agencies to understand user needs and requirements, and execute rapid, iterative development cycles to meet aggressive launch deadlines.

This role requires someone who thrives in high-pressure, fast-moving environments while maintaining focus on user-centered design and accessibility. You'll serve as the technical bridge between state agencies, external vendors, and internal teams, ensuring seamless integration of complex stakeholder requirements into cohesive, scalable web services.

The successful candidate will combine hands-on Drupal development expertise with proven experience in government digital transformation, civic technology initiatives, and large-scale web modernization projects. You'll be responsible for defining technical specifications, managing vendor relationships, and ensuring the new platform meets both immediate pilot needs and long-term strategic objectives.

 

The Digital Service Expert:

Is a technical leader with a proven track record in their skill-set of delivering IT products and services. While all positions will contribute to the entire mission of OIT and CDS, some positions will focus on specific aspects of the mission such as software engineering, product management, etc.

• Uses expertise in their skill set to champion the use of modern technology development and management approaches, drawing heavily upon best practices from the consumer internet industry.

• Uses their deep understanding of the characteristics of successful digital services and how they are built both inside and outside government, including user-centered design and development practices and modern consumer Internet technologies, to communicate major initiatives to the public, and support the recruitment of top technical talent into the State government.

• Uses demonstrated experience in their skill set to consult with OIT and agency customers in best practices for launching products from a technology, policy, and procurement perspective.

• Serves as a respected authority on a diverse range of issues related to technology, government procurement, digital service delivery, and/or technology policy, as well as the State of Colorado's mission, values, and projects.

• Articulates the "for you, with you, by you" strategy of working with agencies, learning what works, and adjusting the strategy as necessary.

• Manages complex internal stakeholder environments to build support and consensus for forming and communicating strategy and goals. Provides trusted, expert guidance on the launch of technology products.

Required tasks to fulfill primary responsibility:  

• Lead technical architecture and development strategy for Colorado's digital government initiatives, with primary focus on Drupal-based solutions and modern web technologies.

• Design and implement a scalable information architecture that supports diverse agency needs and user journeys across state government services.

• Execute hands-on Drupal development, including custom module development, API integrations, and frontend implementation.

• Drive rapid, iterative development cycles using agile methodologies to meet aggressive launch timelines while maintaining quality standards.

• Facilitate complex stakeholder management across multiple pilot agencies, translating diverse requirements into unified technical specifications.

• Partner with UX researchers to conduct user research, build prototypes, and ensure accessibility compliance (WCAG 2.1 AA) throughout development.

• Develop reusable components, technical documentation, and measurement frameworks to support future state agency adoption.

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis.

This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:

Minimum Qualifications:

• At least 5 years of experience delivering product management, user experience design, software development, or related concepts in complex environments.

• Documented proficiency in working collaboratively with teams across the software development life cycle.

Substitutions:

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications. 

• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications. 

• If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

Preferred Qualifications: 

• Experience with government content management and digital service platforms (Drupal, or similar).

• Previous work with state or federal digital transformation initiatives (18F, USDS, Code for America, or similar organizations).

• Experience with modern government design systems and component libraries.

• Background in information architecture and content strategy for large, complex websites.

• Experience with data migration, legacy system integration, and API development.

• Familiarity with government procurement processes and public sector contracting.

• Knowledge of Colorado state government structure and agency operations.

Conditions of Employment:

OIT candidates and employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.

A pre-employment background check will be conducted as part of the selection process. 

Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test. 

This position may require travel within the specified geographic area, and to locations across the state as needed. 

This position may require on-call duties as needed by the position. 

If this posting indicates "remote from anywhere in CO" in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado. 

While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position.  A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.

We know it's important to support each other, and that means having a healthy balance of work and personal time, and benefits that allow us all to have fulfilling lives. 

Our application process and what to expect after you apply are described in the videos found here.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.  The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at OIT_HR@state.co.us or call (303) 764-7900.

This posting may be used to fill multiple vacancies based upon business need. 

The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes.