Customer Training Specialist - Regate

Title: Customer Training Specialist - Regate (French speaker)

Location: Paris

Type: Full-time

Workplace: Hybrid

Category: Ops Excellence

Job Description:

Our mission? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.

Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers. Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!

Our values:

Customer focus | Prioritize customers in everything you do

Ownership | Own your part, get things done

Teamwork | Make (team)work easy

Mastery | Continuously raise the bar

Integrity | Always do what’s right, and respect people

Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.

 Join Regate by Qonto, as a Training Specialist and play a crucial role in onboarding and training of accounting firms. Your mission will be to ensure our users master our product in record time and driving the adoption of our innovative platform, through engaging and effective training programs. You'll be part of building this training department, shaping and improving our onboarding experience for accountants and users.

You will join a team of 11 people led by Enguerrand CSM team lead.

 As a Training Specialist for our Regate Business Unit, you will:

• Deliver 15 high-quality training sessions per week (60-90 minutes each) to our new users, with a focus on accountants, ensuring they fully understand and can leverage Regate's features.

• Create and maintain comprehensive training documentation adapted to different user personas and needs.

• Design and implement scalable training processes to support our growing customer base.

• Stay up-to-date with product updates and new features, incorporating them into training materials.

• Collaborate closely with the CSM team and Product team to gather feedback and continuously improve the training experience and our overall product.

What you can expect:

• Market/Team Context: You'll join a growing team of two training specialists within our Customer Success department of 12 CSMs. As we rapidly expand and add more customers, you'll have the opportunity to build and shape our training programs.

• Methodologies: We believe in a hands-on approach to training, combining theoretical knowledge with practical exercises to ensure our users get the most out of our product. You'll have the freedom to experiment with different training methods and contribute to establishing best practices.

• Impact: Your work will directly influence how quickly and effectively our customers adopt our product, contributing to their success and satisfaction.

• Team Structure: You'll work closely with our Customer Success Managers, who handle post-sale relationships, while Support teams manage daily technical questions. This allows you to focus on delivering impactful training sessions and creating valuable content.

About your future team

You'll be part of a department that's currently being built, offering you the unique opportunity to have a high level of impact and ownership. You'll be at the heart of our product strategy, working closely with various teams including CSM, Account Managers, Product, and Customer Care to ensure our users' success.

You will be guided by experienced managers like Jacques or Enguerrand, who bring a wealth of knowledge in customer success and strategic client management. They are committed to fostering a supportive environment that encourages growth and excellence.

About You

• Training expertise: You have demonstrated experience delivering technical training to diverse audiences and can explain complex concepts in simple terms.

• Content creation: You excel at creating clear, engaging training materials and documentation adapted to different learning styles and needs

• Organizational skills: You can manage multiple training sessions while maintaining high-quality standards and meeting preparation deadlines

• Communication: You have excellent verbal and written communication skills in French, with perfect spelling and grammar.

• Customer orientation: You have a strong customer-first mindset and can adapt your approach based on user feedback and needs

At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.

Perks

A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.

- Offices in Paris, Berlin, Milan, Barcelona, and Belgrade;

- Tailor-made remote work policy depending on the job you apply for and where you live;

- Competitive salary package;

- A meal voucher;

- Public transportation reimbursement (part or global);

- A great health insurance (depending on the country);

- Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities;

- A progressive disability and parenthood policy (1 in 6 of Qonto employees is a parent!) and childcare benefits with selected partners;

- Monthly team events.