Customer Service Representative

Title : Customer Service Representative

time type

Full time

job requisition id

JR100902

Job Title:

Customer Service Representative

Number of Positions:

6

Location:

Indianapolis, IN

 

Location Specifics:

Fully Remote

 

Job Summary:

Renaissance is looking for Customer Service Representatives to provide customer service and support activities in the call center based on business needs.

 

Job Description

• Researches and responds to customers’ inquiries by accessing the various system and other informational sources.

• Responds to customer/group and provider questions through telephone contact and/or written communication (such as mail) using proper etiquette, grammar, punctuation, etc.

• Adheres to determined quality standards for the handling of calls and written inquiries.

• Reviews subscriber’s coverage to determine type and level of benefits.

• Assembles, sorts, copies, distributes, logs, files, and retrieves claims, phone messages, internet mail and other materials.

• Other duties as needed.

 

Minimum Requirements:

• Position requires a high school diploma or equivalent and one year of experience in a customer service business environment. Prior customer service experience is preferred, with prior call center experience being a plus.

• May be required to obtain and hold Life and Health Insurance License.

• Ability to simultaneously use multiple computer applications to assist the customer.

• Position requires advanced communication, interpersonal, and organizational skills.

• Successful completion of Customer Service Simulation test; ability to successfully complete a dental training course.

• Ability to perform duties such as telephone, e-mail, webchat, voicemail, fax, and written inquiry functions on demand.

• Knowledge of personal computing and Windows-based software applications such as Introduction to Windows, Basic Word, Basic Excel; and Basic Internet skills.

 

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.