Customer Representative Specialist

Title: Customer Representative Specialist

Location: Shawnee United States

Job Description:

Job Posting

Important Recruitment Information for this vacancy:

Job Posting closes: 07/15/2025

Supporting Documents Uploaded By: 07/16/2025

Agency Information:

Kansas Department of Revenue

Customer Relations

Topeka, Kansas

www.ksrevenue.org

About the Position:

Who can apply: Internal (Current KDOR Employees)

Classified/Unclassified Service: Unclassified

Full-Time/Part-Time: Full-Time

Regular/Temporary: Regular

Work Schedule: 8:00 AM - 5:00 PM; Monday - Friday

Eligible to Receive Benefits: Yes

Veterans' Preference Eligible: Yes

Search Keywords: KDOR

Compensation:

Hourly Pay: $25.05

Employment Benefits:

• Comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays (designated by the Governor annually)
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs

Visit the Employee Benefits page for more information…

Position Summary: This position is in the Miscellaneous Tax Section of Customer Relations and collaborates with other divisions and agencies. Educates customers in person, by phone or in writing of applicable laws, policies, procedures services and resources in a professional manner. Provides customer with information regarding status of records, tax return or other transactions. Provides guidance on options to correct deficiencies, problems or errors. Performs account management on accounts involving customers who are registered and liable for various industry licenses and taxes for liquor drink, liquor enforcement, transient guest, tire excise, vehicle rental, dry cleaning, water protection, stock/industrial water, charitable gaming, raffle and for the selling of drug tax stamps. Assists with fiscal notes process. Preforms testing of system fixes as needed.

Upon completion of training and any other requirements the selected candidate may be eligible to work remotely from their home.

https://www.ksrevenue.gov/pd/K0233180.pdf

Qualifications:

Education: High school diploma or equivalent.

Minimum Qualifications: Two years of experience in interviewing, investigating or providing technical assistance to clients, customers, or the public, and two years of experience or education in auditing or accounting support work. Education may be substituted for experience as determined relevant by the agency.

Preferred Experience: Knowledge of available services and resources. Knowledge of tax laws, regulations, policies and procedures. Ability to apply guidelines to individual situations. demonstration of good customer service, communication and time management skills. Ability to detect, correct and explain irregularities and violations by applying tax accounting principles. Ability to assist with training and answering questions for associates.

Preferred Skills: Word, Excel, PowerPoint, Access, proofreading, editing, and attention to detail.

Post-Offer, Pre-employment Requirements: KBI and FBI fingerprint required due to access to Federal Tax Information files in KDOR systems.

Recruiter Contact Information:

• Email: KDOR_Recruitment@ks.gov
• Phone: (785) 296-3077
• Mailing Address: Kansas Department of Revenue, Office of Personnel Services, 109 SW 9th Street, Topeka, KS 66612

Job Application Process:

• First Sign in or register as a New User.

• Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.

• Upload required documents listed below for the Careers> My Job Applications page.

• Start your draft job application, upload other required documents, and Submit when it is complete.

• Manage your draft and submitted applications on the Careers> My Job Applications page.

• Check your email and My Job Notifications for written communications from the Recruiter.

• Email - sent to the Preferred email on the My Contact Information page

• Notifications - view the Careers> My Job Notifications page

Helpful Resources at jobs.ks.gov: "How to Apply for a Job - Instructions" and "How to Search for a Job - Instructions"

Required Documents for this Application to be Complete:

Upload these on the Careers - My Job Applications page:

• Transcripts (if necessary)
• DD214 (if you are claiming Veteran's Preference)

Upload these on the Attachments step in your Job Application:

• Resume
• Cover Letter

Helpful Resources at jobs.ks.gov: "How, What, & Where do I Upload Documents"

How to Claim Veterans Preference

Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.

Learn more about claiming Veteran's Preference

How to Claim Disability Hiring Preference

Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.

Learn more about claiming Disability Hiring Preference

PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785) 296-7712, scanned and emailed to Gustavo.Victoriano@ks.gov, or can be mailed/delivered in person to:

ATTN: Disability Hiring Preference Coordinator

Office of Personnel Services

Landon State Office Building

900 SW Jackson, Rm 401

Topeka, KS 66612

Equal Employment Opportunity

The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.

Reasonable Accommodation Policy Statement: The Americans with Disabilities Act Amendments Act of 2008 ensures you the right to reasonable accommodations. A request for an accommodation will not affect your opportunities for employment with the State of Kansas. Arrangements will be made if you have a disability that requires an accommodation for completing an application form, interviewing or any other part of the employment process. It is your responsibility to make your needs known to the KDOR Recruitment Office at 785-296-3077.