Customer Onboarding Manager

Title: Customer Onboarding Manager (French & Dutch Speaker)

Location: Lisbon Lisbon PT

Type: Full-time

Workplace: Hybrid remote

Job Description:

We are Rydoo! A global fintech scale-up revolutionizing spend management to make it the easiest part of your day.that makes spend management the easiest part of your day.

Spend management has been too complicated for too long. Rydoo's app, backed with OCR technology, helps our clients save time and money with just a few clicks & photos.

We're building a new generation of spend management software with a product-first approach that truly empowers our users.

RYDOO IN A SNAPSHOT

• Ambitious international team (150+ Rydoo'ers and growing)
• 33 nationalities speaking over 15 languages
• 6 offices across 3 continents
• Easy-to-use spend management app available on iPhone and Android
• Supporting over 10,000+ clients and 1 million+ users worldwide
• 4.4 employer score on Glassdoor

The Role

We are seeking a dynamic and results-driven professional to join our Onboarding team. As an Customer Onboarding Manager, you will play a crucial role in the first value we bring to our customers, translating their needs into Rydoo and creating value early in the customer journey.

Key Responsibilities

• Serve as the primary point of contact for new customers, guiding them through the onboarding process and ensuring a smooth transition onto Rydoo.
• Assist customers in setting up and configuring their accounts, including roles, permissions, and integrations, to align with their business requirements.
• Conduct product training sessions to educate the admin on platform features, functionalities, and best practices for optimal usage.
• Develop and maintain onboarding documentation, tutorials, and knowledge base articles to facilitate self-service and empower customers to onboard independently.
• Collaborate with sales, product and other teams in CSM to ensure an optimal customer journey for our clients. Set the tone for a long lasting relationship with our clients.

Requirements

• Customer Focus: Demonstrated ability to solve complex business challenges while prioritizing the customer experience.

• Technical Affinity: A strong understanding of cloud-based applications and the ability to translate technical concepts into practical solutions.
• Communication: Fluent spoken and written command of�French, Dutch and English. Proficiency in German is a significant plus.
• Results-Driven: A proactive, goal-oriented mindset with a "whatever-it-takes" attitude.
• Team Player: Compassionate, selfless, and committed to contributing to a collaborative team environment.
• Prior experience: 2+ years experience in onboarding, customer success or relationship management is highly desirable.

 

Benefits

Next to our amazing team, informal & international company culture and our mission to become the #1 spend management tool in the world, we offer some nice benefits that make working at Rydoo even more fun:

• A competitive package, including salary and benefits
• Meal vouchers of ?8 per day
• #RydooHybrid work policy: decide for yourself where you work most efficient
• #RydooOnTour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office.
• Professional freedom and a flexible work environment
• Upskilling through training and coaching programs
• Regular company and team events
• Wonderful international team with more than 33 different nationalities
• Spectacular onboarding program for all new Rydooer's
• Free drinks, fruits & snacks to provide you with all the energy to do your job + the occasional afterwork drink and great parties (believe us ??)
• Permanent contract

Join Rydoo and leave your mark on the future of Expense Management - Ready to join?