Customer Care Associate

Title: Customer Care Associate

Job Description: Customer Care Associate

Location: California

Job Id: 1097

# of Openings: 2

Richard Heath & Associates, Inc. (RHA) is currently hiring for the following position:

Customer Care Associate

The Customer Care Associate (CCA) will be responsible for customer care calls to eligible battery program customers, most vulnerable to power disconnection hardships, to assess and educate regarding power outage preparedness and eligibility to participate in back-up power/battery programs.  CCA’s will evaluate customer readiness for power outages, conduct virtual assessments to determine if customers qualify for a back-up battery and educate customers about how better to prepare for wildfire season. CCA’s will be taught extensive program knowledge from which they are expected to answer detailed program questions, encourage customer engagement and evaluate customers need to be prepared to endure power outages. CCA’s will track progress and outcomes and report issues as raised. This position is Remote, but incumbent must reside in California.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Make outbound calls to PG&E Medical Baseline customers
• Assess customer’s ability to react to a power outage
• Provide power outage support and assess need for portable battery backup
• Record progress and outcomes
• Must be able to perform outbound calls
• Ability to learn, understand and articulate program guidelines
• Ability to learn data entry for relevant computer system(s)

JOB REQUIREMENTS

•  High school diploma or equivalent
• Two years of experience in a customer care environment, preferred
• Exhibit warm, but persuasive, communication skills
• Use quick thinking to understand customer’s needs in a short time and present solutions
• Results driven and goal oriented
• Ability to work with a diverse population and handle difficult customers
• Must be able to work independently and follow instruction with minimal direct supervision
• Knowledge and experience in use of computer for data entry
• Bi-lingual in Spanish, preferred

Pay: $20.00 - $25.00 per hour

The stated salary represents the expected compensation for this position.  Final compensation will be determined based on factors such as the candidate's experience, education and location.

Who is RHA?

For 40 years, Richard Heath & Associates, Inc. (RHA) has delivered innovative, impactful programs with expansive reach into California’s hard to serve communities, and has helped over 1,000,000 residents and small businesses conserve resources. RHA is a minority owned business and we are committed to social, environmental and racial equality.