Corporate Travel Consultant

Corporate Travel Consultant

Location: Remote UK

Department: Global Operations and Service (GOS)

Join Navan to power in-person connections with relentless innovation

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not arriving. Our Travel Experience team is at the heart of this mission!

As a key member of our rapidly growing Travel Experience team, you'll directly support our users' travel needs. You'll be responsible for customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to remove any obstacles for travelers, all while delivering an exceptional experience. As part of our front line, you'll provide valuable feedback to our product, design, and engineering teams to improve our internal and customer-facing platforms. This exciting role will allow you to directly impact day-to-day operations, traveler experiences, and product development!

We hire regularly throughout the year, and this vacancy is open for future opportunities, allowing us to streamline the hiring process and get in touch quickly when new roles arise. If working at Navan excites you, please apply now and we'll get in touch when new positions open up!

NOTE: Candidates must reside in the UK to be considered. Please submit all applications in English.

What you'll do:

• Provide top-notch travel support via chat, calls, and emails
• Maintain up-to-date knowledge about suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately manage hotel, flight, car and train bookings
• Guide customers through the self-service options of the Navan platform and app
• Respond quickly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Provide feedback to stakeholders on progress on key objectives and processes
• Participate in team meetings about products, suppliers, and industry updates
• Keep up with travel industry best practices
• Maintain attendance, complete assigned training, and meet performance indicators

What we're looking for:

• Experience:
  • 3+ years as a travel consultant covering flight, train and hotel bookings - Mandatory requirement
  • 2+ years with GDS (Sabre, Amadeus or Galileo) – Mandatory requirement
• Languages: Fluency in English and Spanish – Mandatory Requirement
• Customer Support: Previous experience in contact centers or customer service roles
• Technology skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
• Availability: Flexibility to work rotating shifts, Monday through Sunday, between 7 a.m. and 11 p.m.
• Skills: Ability to multitask, resolve urgent issues quickly, and work independently to troubleshoot issues
• Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

Navan About Us

Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.

Navan's investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. Valued at $9.2B, Navan is well-positioned for continued growth as it continues its takeover of the travel and expense market.

In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The group's fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay — the latter of which remains a standalone brand.

At Navan, we're never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation. All voices are valued here and you'll have the resources, tools, and training you'll need to do the best work of your life.

Our Benefits

Navan provides a comprehensive benefits package tailored to support your well-being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family's needs. We also prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, connectivity stipends, and even pet insurance.

Workplace Policy

Navan believes in the value of in-person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improves company culture and drives business results. Navan invests in global office spaces — in the US, Germany, France, Spain, and the UK, among others — that feel welcoming and offers perks such as lunches and happy hours to create a strong team environment to help you do your best work. We operate on a hybrid working model, which we define as three days a week in-office. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at talent-accommodations@navan.com.

Candidate Privacy Notice

Please review Navan's Candidate Privacy Notice here.

Job Search Best Practices

We have been made aware of recruitment scams involving fraudulent attempts to lure job seekers into sending money or personal information in return for fake job offers or coerce them into purchasing equipment by electronic funds transfer (Zelle, Venmo, etc.) Legitimate Navan recruiters will never ask for money in any recruitment or onboarding activities. All available job openings at Navan will be posted on Navan's website and all Navan recruiters will be reachable through an email address ending in "@navan.com" or "@navan.tech".