Coordinator, Group Leader Resources

Title: Coordinator, Group Leader Resources - Remote Opportunity!

Location: Boston, Massachusetts, 02111, United States

Department: Programs

Job Description:

When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.

About the role...

 

The Coordinator, Group Leader Resources is a member of the Program resources team and supports by providing administrative services across multiple product lines - International, North America, and Afloat. This role includes ongoing dat-to-day administrative responsibilities and group leader support to fellow team members. This role will be critical in ensuring the implementation of standardized and consistent policy and procedures for operations teams and group leaders, on all Road Scholar operated programs. This position requires a person who is organized, detail driven, able to juggle several different tasks at once and a polished, professional communicator.

 

Road Scholar offers a remote-first work environment. The compensation for this non-exempt/hourly position is $22.00 per hour.

 

You will...

 

• Support Group Leader Resources in training new Group Leaders and serving as a resources to the team


• Write, send and track Program Assignment Agreement to all scheduled GL's


• Order branding kits and track Group Leader credit cards to ensure all Group Leaders have an active, valid card


• Send and track post program feedback survey link. Send summary to Operations Teams


• Assist with Zoom and other software during all training sessions


• Keep GL database updated with contact info/availability, etc.


• Review hours entered by GL in UKG, assign the corresponding role/pay rate based on the weekly spreadsheet; escalate any additional hours for review


• Other projects and responsibilities as determined by the Director, Group Leader Resources


• Additional duties assigned

You Need...

 

• Experience in a busy office environment required; some experience in the travel industry or educational field preferred


• Ability to meet deadlines in a fast-paced, multi-faceted, ever-changing environments


• Focused, detail oriented; ability to juggle several different tasks simultaneously with minimal supervision


• Polished verbal, phone, written and email communicator; service-oriented approach


• Strong computer systems orientation; comfortable in a hands-on complex database environment; good with numbers and data; extremely accurate and detail-oriented; good proofreader and checker


• Ability to work well with all levels of staff through strong interpersonal and positive, problem-solving skills


• Desire to build knowledge of Road Scholar program destinations


• Ability to work collaboratively in a multi-functional team environment

Why Join the Road Scholar Team...

 

We offer competitive compensation and excellent benefits:

 

• Medical, Dental and Vision Insurance


• 20 days PTO annually


• Paid shutdown between Christmas and New Years!


• Ability to work remote!


• Paid Holidays (14)


• Retirement Plan with a company match up to 5%


• Identity Protection


• Unlimited On-line Training thru Linkedinlearning.com

 

For serious consideration, please submit a cover letter with your resume telling us why you are interested in the position.

 

An Equal Opportunity Employer

 

Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applications for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.

 

To avoid fraudulent job postings and scammers posing as Road Scholar, we request that you only apply to jobs that are posted on the Road Scholar website & when completing an application, please make sure the URL is from recruiting.ultipro.com.