Content Platform Manager

Content Platform Manager

Job Details

Remote Type

Fully Remote

Description

Job Purpose:

Railbookers Group, the world’s leading independent rail vacation provider, is seeking a Content Platform Manager to oversee the end-to-end management of all content that powers our customer and travel agent experiences. This role is responsible for ensuring that every piece of content—whether received via API feeds, supplier data, images, or manually entered descriptions—is accurate, consistent, and presented in a clear, engaging, and customer-friendly way.

The Content Platform Manager will lead a team dedicated to curating, editing, and publishing product and service content across Railbookers’ websites, quoting tools, documents, and internal systems. By ensuring content quality and usability, this role directly impacts customer engagement, conversion, and the overall travel planning experience.

Key Responsibilities:

• Content Operations Oversight – Manage the full lifecycle of content ingestion, from supplier feeds and APIs to manual uploads, ensuring all information is accurate, complete, and properly formatted.
• Content Curation & Standardization – Oversee the editing, tagging, and structuring of content to ensure consistency across all platforms (websites, quotes, booking documents, internal tools).
• Team Leadership – Lead and mentor the Content Team to deliver high-quality, customer-first content, establishing best practices and performance standards.
• Cross-Functional Collaboration – Partner with Product, Marketing, Technology, and Operations teams to ensure content supports sales, enhances customer journeys, and drives engagement.
• Platform & CMS Management – Oversee content management systems and tools, ensuring scalability and efficiency in handling high volumes of data and content variations.
• Quality Assurance – Establish checks and workflows to ensure all published content is error-free, easy to digest, and tailored for both customers and travel agents.
• Continuous Improvement – Analyze content workflows, identify gaps, and implement improvements to enhance turnaround times, accuracy, and readability.
• Content Innovation – Explore and introduce new approaches (structured data, AI-powered curation, automation) to improve efficiency and content impact.
   

Qualifications

• Bachelor’s degree in Content Management, Communications, Marketing, Business, or a related field.
• 5+ years of experience in content management, digital publishing, or product content operations.
• Strong knowledge of content management systems (CMS), APIs, and digital content workflows.
• Exceptional attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills, with ability to translate complex information into clear, customer-friendly content.
• Proven leadership experience managing teams and cross-functional projects.
• Strong organizational and project management skills, able to manage multiple priorities in a fast-paced environment.

Preferred Experience

• Background in travel, hospitality, or e-commerce content management.
• Experience working with supplier feeds, APIs, and large-scale product databases.
• Familiarity with multi-market content operations.
• Knowledge of SEO principles and digital engagement strategies.
• Exposure to AI-driven content tools or automation platforms.

Measures of Success

• Content accuracy and consistency across all systems and documents.
• Reduction in content errors, turnaround time, and customer/agent escalations related to content issues.
• Improved usability and readability of content as measured by customer and agent feedback.
• Faster time-to-market for new products, itineraries, and services.
• Increased engagement, conversion, and booking efficiency tied to improved content presentation.
• Strengthened internal alignment and reduced duplicate content efforts across teams.

What we Offer:  

• Work from Home  
• Generous PTO Package  
• Bonus and Incentive Plans  
• Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna)  
• Employee Assistance Program  
• Short-term/Long Term disability Plan  
• Employer sponsored Life Insurance  
• Employer-Matched 401(k)  
• Familiarization Trips (Get paid to experience our vacations!)  
• Employee and Family/Friend Travel Discounts  
• Corporate Discounts through Working Advantage  
• Employee Referral Bonus  
• Cross-Departmental and Advanced Training Opportunities  
• Anniversary, Birthday, and Recognition Perks  
• Years of Service Awards  
• Annual Reimbursements for Home Office (office expenses, phone, internet)