Contact Center Specialist

Title: *Contact Center Specialist

Location: Norman United States

Job Description:

 

Job Description - *Contact Center Specialist (252639)\

Job Number:

 252639 

Organization

: OU - Ctr for Public Mgmt

Job Location

: Oklahoma

Schedule

: Full-time

Work Schedule: Monday - Friday; hours between 7am - 7pm

Work Type: Hybrid

Salary Range: Targeted salary $16.00 - $16.50/hr based on experience

Benefits Provided: Yes 

Required Attachments: Resume, Cover Letter 

 

Job Description

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Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.

If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.

The Contact Center Specialist provides the primary support of information and processing for the social service energy assistance program, including specific education, technical assistance and support to state agency customers.

Duties include but are not limited to:

• Manages large amounts of inbound calls in a timely manner.
• May follow a communication script when handling different topics.
• Identifies customer needs, clarifies information, researches the issue, and provides solutions or alternatives. 
• Follows up on customer requests if needed.
• Enters and maintains information to the call center database. 
• Uses database to research information.
• Performs various duties as needed to successfully fulfill the function of the position.

This position may be eligible for remote or hybrid work.

 

 

Job Requirements

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Required Education and Experience: High School Diploma or GED, AND: 

• 6 months experience in customer service or at a call center.

Skills:

• Basic computer skills.
• Ability to communicate verbally and in writing.
• Ability to understand written material and instructions.
• Excellent customer service skills.
• Detail oriented.
• Ability to research information to obtain an answer or solution to a problem in a timely manner.

Certifications: None

Advertised Physical Requirements:

• Ability to sit and talk for prolonged periods. 
• Hand and finger dexterity.
• Engage in repetitive motion of the wrist, hand, and fingers.  
• Standard Office Environment.

Departmental Preferences: None

Supervision: None 

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement: The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.

 

Hiring contingent upon a Background Check?: Yes

Special Indications: Hiring contingent upon police records check